Michael Rizzo
Batavia,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
McDonalds
Mason, OH
01.2023 - Current
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw team of 56 employees.
Program Technician
Greater Cincinnati Behavioral Health Services
Batavia, OH
06.2021 - Current
- Interacted with internal addiction counseling agency colleagues and external partners to more efficiently deliver mental health program services.
- Collaborated with counselors to determine effective combination of therapy and medical treatments for patients in recovery.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pharmacy Technician
Rite Aide
Middletown, NY
06.2020 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Assistant GM
7/11 Convenience Store
Sparta, NJ
01.2020 - 06.2020
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Teller Supervisor
Hudson Valley Credit Union
Middletown, NY
04.2019 - 01.2020
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Assistant Manager
Resorts World Catskills
Monticello, NY
02.2018 - 06.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Associate of Arts - Business Management
University of Connecticut
Storrs, CT04.2019
Skills
- Supportive Counseling
- Problem Management
- Customer Engagement
- Quality Control
- Problem-Solving Skills
- Budget Controls
- Strategic Planning Skill
- Addiction Treatment
- Cash Handling
- Opening and Closing Procedures
- Coaching and Mentoring
- Staff Training and Onboarding
Timeline
Shift Manager/Key Holder
McDonalds
01.2023 - Current
Program Technician
Greater Cincinnati Behavioral Health Services
06.2021 - Current
Pharmacy Technician
Rite Aide
06.2020 - 06.2021
Assistant GM
7/11 Convenience Store
01.2020 - 06.2020
Teller Supervisor
Hudson Valley Credit Union
04.2019 - 01.2020
Assistant Manager
Resorts World Catskills
02.2018 - 06.2019
Associate of Arts - Business Management
University of Connecticut