Riya Agarwal
Bellevue,WA
Summary
Compassionate and positive attitude towards patient care. Well-versed in dental anatomy and oral hygiene principles. Proficient in using dental tools and software. Dedicated to fostering excellent oral health and ensuring patient well-being. Practiced strict adherence to sterilization requirements for routine cleanings and surgical procedures as a Hygiene Assistant. Successfully followed doctors' instructions and accurately predicted material and tool needs during procedures. Exceptional ability to keep nervous patients calm during treatments sets me apart in providing quality dental care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk
Sugar n Flakes Bakery
05.2024 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
The Home Depot
03.2024 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Job Shadowing
Canyon Park Dental
05.2023 - 06.2023
- Facilitated partnerships between local businesses and the school''s IT program, providing real-world experiences for students through internships and job shadowing opportunities.
- Collaborated with clinical partners to arrange job shadowing opportunities for students, bridging the gap between classroom learning and real-world experience.
- Organized job shadowing opportunities to provide students with real-world experiences in various industries.
Education
Bachelor of Science - Biology
University of Washington-Bothell Campus
Bothell, WA06-2027
Dual Enrollment During High School - WANIC- Dental Careers
Lake Washington Institute of Technology
Kirkland, WA06.2023
High school diploma - undefined
Sammamish Senior High School
Bellevue, WA06.2023
Skills
- Scheduling appointments
- Document management
- Initiative-taking
- Basic accounting
- Telephone etiquette
- Continuing education
- Organization skills
- Time management
- Telephone skills
- Customer and client relations
- Greeting and seating clients
- Work under pressure
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- [State] Driver's License
- First Aid Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Timeline
Front Desk
Sugar n Flakes Bakery
05.2024 - Current
Customer Service Representative
The Home Depot
03.2024 - 07.2024
Job Shadowing
Canyon Park Dental
05.2023 - 06.2023
Dual Enrollment During High School - WANIC- Dental Careers
Lake Washington Institute of Technology
High school diploma - undefined
Sammamish Senior High School
- CPR/AED Certification
- ServSafe Food Handler's Certification
- [State] Driver's License
- First Aid Certification
- Basic Life Support Certification (BLS)
Bachelor of Science - Biology
University of Washington-Bothell Campus
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