RIYA PATEL
Worcester,MA
Summary
I am currently working on my masters degree to be granted with a course of study to obtain knowledge and competencies to excel in my career in health administration, involving management of hospitals and other health organizations, as well as public health infrastructure and consulting.
Overview
10
10
years of professional experience
Work History
Medical Technologist
Quest Diagnostics
05.2022 - Current
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Analyzed laboratory findings to check accuracy of results.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Kept laboratory in compliance with applicable guidelines and laws.
- Processed patient specimens according to priority and documented results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Operated highly specialized laboratory equipment to process specimens.
- Identified and troubleshot technical issues related to laboratory procedures.
Manager of Business Development and Sales
Self-employeed
09.2013 - Current
- Managed family businesses, such as convenience stores, gas stations, and liquor stores, dealing with management, scheduling, town government license meetings, and responsibility.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Lab Technician III
LabCorp
09.2021 - 05.2022
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Monitored testing procedures to meet criteria and maintain quality control.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Processed patient specimens according to priority and documented results.
- Researched new methods and techniques to improve laboratory procedures.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
- Coordinated and managed laboratory projects and experiments.
- Cooperated with other technicians to develop and test new protocols.
- Developed new protocols and improved existing laboratory processes.
- Trained and supervised junior technicians in laboratory protocols.
- Participated in lab meetings and project presentations.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
Sandwich Artist
Subway
08.2019 - 08.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
Cashier and Grocery Personal
Market Basket
08.2017 - 06.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
- Prepared orders for customers without delay to deliver excellent service.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
Student Government Secretary
SGA/Mount Wachusett Community College
09.2017 - 05.2019
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed filing system, entered data and completed other clerical tasks.
Campus Activity Team for Students
Mount Wachusett Community College
09.2017 - 05.2019
- Day Leadership program certification – cleaned a veteran home as a part of community service
- Handled big events, presented leadership skills, participated, and hosted many events
- 4-week Teaching Workshop (bringing students to college, how to be prepared and be active on campus?)
- Led groups of children safely through variety of camp activities.
Education
Master of Healthcare Administration - Health Administration
Framingham State University
Framingham, MA05.2025
Bachelor of Science - Biology
University of Massachusetts Amherst
Amherst, MA05.2021
Associate of Science - Biology
Mount Wachusett Community College
Gardner, MA05.2019
Skills
- Customer Service
- Ability to type fast (44 wpm)
- Self/Time management
- Multitasking
- Teamwork
- Customer Satisfaction
- Troubleshooting ability
- Calm and Patient
- Eagerness to learn something new
- Can work independently
- Disciplined
- Leadership
- Computer Software (Minitab
- Sigma plot, Excel, Word
- PPT, etc)
- Medical terminology
- Administrative Support
- Quality Assurance and Control
Accomplishments
- Adult and Pediatric First Aid/CPR/AED, American Red Cross (12/2021 – 12/2023)
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Medical Technologist
Quest Diagnostics
05.2022 - Current
Lab Technician III
LabCorp
09.2021 - 05.2022
Sandwich Artist
Subway
08.2019 - 08.2021
Student Government Secretary
SGA/Mount Wachusett Community College
09.2017 - 05.2019
Campus Activity Team for Students
Mount Wachusett Community College
09.2017 - 05.2019
Cashier and Grocery Personal
Market Basket
08.2017 - 06.2019
Manager of Business Development and Sales
Self-employeed
09.2013 - Current
Master of Healthcare Administration - Health Administration
Framingham State University
Bachelor of Science - Biology
University of Massachusetts Amherst
Associate of Science - Biology
Mount Wachusett Community College