Hi, I’m
Riya Patel
Edmond,OK
Summary
Enthusiastic, confident, and highly organized candidate with experience in high stress office hours and reception environments. Candidate is an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
years of professional experience
1
Certification
Work History
SureStay Plus Hotel By Best Western
Assistant Manager
04.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Executive Inn
Front Desk Associate
09.2017 - 10.2022
Job overview
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
University of Arkansas, FayettevilleFayetteville, AR
Bachelor of Science from Biology
08.2023
Arkansas State University Mountain HomeMountain Home, AR
Associate of Arts from General Studies
05.2020
Skills
- Cash Handling
- Retail
- Time Management
- Transaction Monitoring
- Excellent Customer Relations
- Communication
- Performance Tracking and Evaluations
- Business Development Understanding
- Team Work
- Flexibility
Accomplishments
- Only candidate from Arkansas to get selected as a semi-Finalist for a (nation-wide) prestigious Jack Kent Cooke Undergrad Transfer Scholarship: 2020
- Secretary for AR/OK Phi Theta Kappa Alumni Association: 2020-2021
- Vice-President of services for Phi Theta Kappa Honors Society at Arkansas State University, Mountain Home, AR: 8/2019-5/2020
- Fran Coulter Leadership and Ethics Program at Arkansas State University, Mountain Home, AR: 8/2019-5/2020
- Chancellor's list at Arkansas State University, Mountain Home, AR: Spring 2019, Fall 2020, Spring 2020
- High School (Volunteer) Mentor at Mountain Home High School: 10/2019-12/2019
- Volunteer Tutor at Arkansas State University, Mountain Home, AR: 10/2018-05/2020
- Student Ambassador at Arkansas State University, Mountain Home, AR: 09/2018-05/2020
- Internship at the ICU at Baxter Regional Medical Center, Mountain Home, AR: 03/2018-04/2018
- Internship at the Hospice House by Baxter Regional Medical Center, Mountain Home, AR: 02/2018
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Certification
- Former Certified Nursing Assistant (2019-2020)
- CPR certified since 05/2018
Research
Research Presentation:
#1. APEX Lecture Series at Arkansas State University, Mountain Home, AR: Spring 2020
The topic of my research was "Effects of Technology on Minors: Say Hello To Our Future Generation." My research and presentation focused mainly on the impact of utilizing technology, such as gadgets and video games, had on the cognitive, physical, and emotional development in the young generation. This presentation was at a community level.
#2. Research Paper: Summer 2023
I worked on the effects of cigarette smoking on lung cancer. The research focused on the types and stages, symptoms, diagnosis, treatment, genetic & epigenetic factors, epidemiology, pathophysiology, and some of the economic burdens related to lung cancer.
Timeline
Assistant Manager
SureStay Plus Hotel By Best Western
04.2023 - Current
Front Desk Associate
Executive Inn
09.2017 - 10.2022
University of Arkansas, Fayetteville
Bachelor of Science from Biology
Arkansas State University Mountain Home
Associate of Arts from General Studies