Riya Patel
Dunkirk,NY
Summary
Experienced Hospitality Professional with 3+ years as a Guest Services Representative at Best Western Hotel. Demonstrates strong multitasking, time management, and customer service skills. Performance history of exceptional customer service, managing guest complaints, and coordinating special accommodations. Proficient in inventory control, office administration, and spreadsheet tracking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Clarion Hotel by Choice Hotels
Dunkirk, NY
01.2024 - Current
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated meetings with vendors and negotiated contract terms.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Online Digital Pickup Team Lead
Walmart Retail
Englewood, CO
03.2022 - 11.2023
- Oversaw the performance of 20 associates to guarantee efficient handling of online digital pickup services.
- Trained and guided team members in adherence to company policies.
- Collaborated with management to develop and implement an initiative aimed at enhancing customer satisfaction.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Front Desk Agent
Best Western Hotel
Monte Vista, CO
11.2019 - 12.2022
- Provide exceptional customer service to all guests, ensuring a positive and memorable experience at the hotel.
- Maintain accurate records of guest accounts and transactions, including payments, refunds, and discrepancies, to ensure financial accuracy and accountability.
- Assist in training new front desk receptionists on hotel policies, procedures, and systems to ensure smooth onboarding and adherence to company standards.
- Coordinate and schedule special requests and accommodations for guests, such as room upgrades, special dietary needs, and transportation arrangements.
Education
Bachelor of Science - Hospitality Management
Metropolitan State University of Denver
Denver 12.2023
Skills
- Expertise in Microsoft Technologies
- Effective Problem Resolution
- Organizational Time Skills
- Bilingual Proficiency: English, Hindi, Gujarati
- Team Leadership
- Effective Multitasking
- Employee Supervision
- Purchasing and planning
- Scheduling Coordination
- Operations Management
- Customer Relationship Management
Certification
- Revenue Management: Maximizing Revenue in Hospitality Operations: AHLEI
- Managing Front Office Operations: AHLEI
Timeline
Assistant Manager of Operations
Clarion Hotel by Choice Hotels
01.2024 - Current
Online Digital Pickup Team Lead
Walmart Retail
03.2022 - 11.2023
Front Desk Agent
Best Western Hotel
11.2019 - 12.2022
- Revenue Management: Maximizing Revenue in Hospitality Operations: AHLEI
- Managing Front Office Operations: AHLEI
Bachelor of Science - Hospitality Management
Metropolitan State University of Denver
Similar Profiles
Yoana Ruiz HernandezYoana Ruiz Hernandez
Supervisor at Clarion Hotel by Choice HotelsSupervisor at Clarion Hotel by Choice Hotels
Victoria RuloVictoria Rulo
Housekeeping at Clarion Hotel by Choice HotelsHousekeeping at Clarion Hotel by Choice Hotels
LORENA A ALONZOLORENA A ALONZO
Guest Service Agent at Clarion Hotel by Choice HotelsGuest Service Agent at Clarion Hotel by Choice Hotels