Riya Patel
Corpus Christi,USA
Summary
To leverage my technical skills and customer service experience as a Service Desk Level 1 Technician to provide efficient IT support and contribute to the success of the team.
Driven and analytical, with natural talent for identifying and resolving complex issues. Possesses strong critical thinking and problem-solving capabilities, with ability to quickly grasp new concepts and apply technical skills effectively. Committed to delivering innovative solutions that drive organizational success.
Knowledgeable [Desired Position] with strong background in identifying and resolving complex issues. Proven track record of successfully implementing effective solutions that enhance efficiency and productivity. Demonstrated ability to leverage problem-solving skills and critical thinking to deliver impactful results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Problem Solver
Online Shopping and retail marketing agency
05.2021 - 05.2022
- Company Overview: A help center with a branded and user-friendly interface Insight-building analytics and reporting
- Multi-Channel communications (messaging, live chat, social, email, phone)
- A help center with a branded and user-friendly interface Insight-building analytics and reporting
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Services Clerk
Import/Export Customer Service Representative
10.2020 - 08.2021
- Working as a Customer Services Clerk is a very varied role and involves directly with clients as well as supplier
- Receive supplier purchase invoices ensuring they are correct and passed to appropriate department for processing
- As a Customer Services Clerk working within Shipping and Logistics you will be required to ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
Education
Bachelor of Computer Science Engineering -
FETR GTU
Gujrat05.2018
Skills
- Windows 10
- MacOS
- Microsoft Office Suite
- Desktops
- Laptops
- Printers
- Scanners
- TCP/IP
- DNS
- DHCP
- IPv4
- IPv6
- Routing
- AWS
- EC2
- S3
- Customer service
- Communication
- Interpersonal skills
- Troubleshooting
- Problem-solving
- Time management
- Organizational skills
- Adaptability
- Flexibility
- Leadership
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Microsoft Office
- Project management abilities
- Relationship Building
- Data Entry
Websites
Certification
- AWS Cloud Computing (Solution Architect-Associate)
- Certified Security Awareness 1
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Timeline
Customer Problem Solver
Online Shopping and retail marketing agency
05.2021 - 05.2022
Customer Services Clerk
Import/Export Customer Service Representative
10.2020 - 08.2021
- AWS Cloud Computing (Solution Architect-Associate)
- Certified Security Awareness 1
Bachelor of Computer Science Engineering -
FETR GTU
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