Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Riya Wosti

Queens,NY

Summary

Dynamic leader with a proven track record at Fuel On, enhancing customer satisfaction and streamlining operations for increased efficiency. Skilled in process improvement and relationship building, adept at multitasking and maintaining attention to detail. Successfully boosted team efficiency and fostered key client relationships, leveraging excellent communication and problem-solving aptitude.

Overview

6
6
years of professional experience

Work History

Supervisor

Fuel On
06.2022 - 07.2024
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Front Desk Receptionist

Anchor House
01.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Radio Jockey

Nagarik Fm
04.2018 - 11.2018
  • Maintained up-to-date knowledge of industry trends, incorporating new music genres and styles into regular programming.
  • Boosted audience interaction by managing live call-ins and engaging listeners on social media platforms.
  • Contributed to a positive work environment by collaborating effectively with colleagues across different departments within the station.
  • Increased station ratings by consistently delivering high-quality, entertaining, and informative content.
  • Conducted thorough research for topics discussed during broadcasts, ensuring accurate information was provided to listeners.
  • Enhanced listener engagement by curating diverse and relevant playlists for daily radio shows.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Made promotional appearances at public events.

Education

High School Diploma -

Shikshadeep Higher Secondary School
Nepal
06.2021

Skills

  • Training and mentoring
  • Goal-Oriented
  • Process Improvement
  • Multitasking
  • Excellent Communication
  • Attention to Detail
  • Organizational Skills
  • Active Listening
  • Relationship Building
  • Problem-solving aptitude

Languages

English
Professional Working
Nepali
Full Professional
Hindi
Full Professional

Timeline

Supervisor

Fuel On
06.2022 - 07.2024

Front Desk Receptionist

Anchor House
01.2019 - 03.2020

Radio Jockey

Nagarik Fm
04.2018 - 11.2018

High School Diploma -

Shikshadeep Higher Secondary School

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Riya Wosti