Mariyah Hanson
Cleveland
Summary
Results-driven Fast Food Manager with a strong focus on customer service, team leadership, and inventory management. Proven ability to resolve complaints and implement promotional strategies to enhance sales and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Fast Food Manager
Wendy's
Mayfield Heights
10.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained staff on food safety protocols and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated shift schedules to optimize team performance during peak hours.
- Implemented promotional strategies to boost sales and enhance customer engagement.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Ensured compliance with all local health regulations related to food safety.
- Adhered to company policies and procedures while enforcing them among all employees.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Scheduled shifts for staff members based on weekly forecasts.
- Developed and implemented customer service standards for staff to follow.
- Created marketing strategies that promoted business growth and brand recognition.
Grocery Store Cashier
Giant Eagle
Lyndhurst
01.2024 - 01.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Counted and balanced cashier drawers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Grocery Store Cashier
Marc's
south euclid
03.2023 - 09.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout areas for efficient service.
- Handled cash, credit, and gift card transactions responsibly.
- Collaborated with team members to ensure smooth store operations.
- Monitored inventory levels at checkout and reported shortages.
- Resolved customer complaints promptly and professionally.
- Participated in training new cashiers on store policies and procedures.
- Handled customer complaints professionally and referred them to managers when necessary.
- Balanced cash drawer at the end of shift according to store policy.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Tracked inventory levels by restocking shelves as needed.
- Ensured proper use of coupons during checkout process.
- Offered loyalty program discounts to customers when appropriate.
Education
High School Diploma -
Charles F Brush High School
4875 Glenlyn Rd, Lyndhurst, OH 4412405-2025
Skills
- Customer service
- Inventory management
- Staff training
- Team leadership
- Sales promotion
- Time management
- Cash handling
- Employee scheduling
- Staff scheduling
Timeline
Fast Food Manager
Wendy's
10.2024 - Current
Grocery Store Cashier
Giant Eagle
01.2024 - 01.2025
Grocery Store Cashier
Marc's
03.2023 - 09.2024
High School Diploma -
Charles F Brush High School