RIYAM MOHAMMED
Iraq,Bagdad
Summary
Proven achiever with a track record at Egal Legal Translation Company, excelling in document translation and enhancing customer engagement. Spearheaded multiple project deliveries, ensuring accuracy and clarity, while mastering time management and multitasking. Leveraged strong vocabulary and bilingualism to facilitate international expansions, significantly improving team productivity and customer satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Admin and Translator
Egal Legal Translation Company
03.2019 - 12.2021
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endorsers.
- Enhanced customer support by translating help guides and online support resources.
- Improved team productivity with implementation of collaborative translation tools.
- Provided comprehensive language services to facilitate international business expansions.
- Reviewed, edited and proofread translated documents for accuracy.
- Interpreted conversations between foreign language-speaking clients and others.
- Translated website content from other languages to English.
- Interpreted spoken and written languages other than English and vice versa.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Treasurer
AL-Islamic Bank-Baghdad
02.2015 - 11.2017
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
- Drafted treasury reports to support management decision-making needs.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Developed and maintained internal control systems to protect organizational assets.
- Facilitated financial strategy meetings, providing key insights for decision-making.
- Coordinated international transactions, managing currency exchange and transfer risks.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
High School Diploma -
DIPLOMA OF AL-MANSOUR T INSTITUTE
Iraq-BaghdadSkills
- Document Translation
- Legal Document Translation
- Transcription Services
- Research and analysis
- Customer Engagement
- Time Management
- Multitasking Abilities
- Microsoft Office
- Problem-Solving
- Strong vocabulary skills
- Fluent Bilingualism
- Excellent Communication
Languages
English
Professional Working
Timeline
Admin and Translator
Egal Legal Translation Company
03.2019 - 12.2021
Treasurer
AL-Islamic Bank-Baghdad
02.2015 - 11.2017
High School Diploma -
DIPLOMA OF AL-MANSOUR T INSTITUTE
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