Summary
Overview
Work History
Education
Skills
Timeline
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Riyan Flannelly

Orange Park,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Operations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Loan Processor

FREEDOM MORTGAGE
Mount Laurel, NJ
11.2020 - Current
  • Process Purchase loan applications in compliance with mortgage lending and applicable investor guidelines
  • Perform duties such as analyzing the loan application, assessing creditworthiness and the likelihood that a loan applicant will be able to repay the debt, analyzing the AUS /Guidelines as they pertain to the loan product and sales structure, reviewing title commitments and fees, ordering subordinations and allocating fees properly in the system
  • Monitor the loan process and managing the proper expectations with the clients and the sales staff through closing
  • Make mortgage loan recommendations for all Government and Conforming Full Doc products
  • Utilize Appointment Model to provide follow up to customers and agents on preapprovals and active loans

Care Coordinator

MEMORIAL SLOAN KETTERING
New York, NY
11.2019 - 11.2020
  • Worked as part of a practice staff team of Care Coordinators to ensure that each physician practice session is well prepared, well organized, and fully utilized and that each patient visit occurred with satisfaction
  • Served as a liaison between the patient, family and clinical team during the office visit
  • Greeted, checked-in and oriented patients to the outpatient visit and to the environment, as well as completed the patient visit by scheduling and coordinating all appropriate tests, procedures, visits, treatments and consultations in accordance with the physician's’ orders
  • Provided administrative support to upper high level executives

Bartender

LANGOSTA LOUNGE
Asbury Park, NJ
01.2013 - 10.2020
  • Provide bar patrons with superior service and an enjoyable, memorial experience
  • Demonstrate effectiveness within an intimate, upscale setting as well as a high-energy dance club
  • Leverage interpersonal skills and cocktail creating knowledge to cultivate a loyal clientele
  • Demonstrate cost-effective bar management
  • Continue cocktail, craft beer, wine, and food education
  • Continuously create new and inventive cocktails

Development and Research Intern

COASTAL HABITAT FOR HUMANITY
Asbury Park, NJ
11.2017 - 09.2018
  • Researched and identified prospective program partners and create and execute communication plan
  • Served as partner and client contact and responded to all inquiries, requests, and comments
  • Maintained spreadsheets and databases of donors and partners
  • Assisted in planning and executing 7 fundraising events which raised $80,000
  • Wrote and brought in capital and operating grants and initiate and maintain relationships with grantors
  • Researched prospective opportunities to expand fundraising efforts
  • Provided administrative support to the Executive Director
  • Continued education on trends in philanthropy, nonprofit, and social good research
  • Assisted in lobbying to support the organization’s mission on the state and federal level for more funding, awareness, and assistance

Development Intern

FAMILY PROMISE OF MONMOUTH COUNTY
Aberdeen, NJ
09.2016 - 09.2017
  • Researched and identified prospective program partners and create and execute communication plan
  • Continuously researched ways to improve the procurement of additional funding and assistance
  • Wrote and brought in capital and operating grants in the amount of $189,000
  • Assisted case manager in providing employment search support to clients

Family Care Intern

THE COMMUNITY YMCA
Eatontown, NJ
09.2015 - 09.2016
  • Worked with the Program Director to provide services to parents and caregivers based on standards set by the Division of Child Protection & Permanency
  • Provided a positive adult role model to children and adolescents to increase their self-esteem and self- awareness
  • Provided support and referrals to parents in areas such as budgeting, household maintenance, basic parenting skills, behavior modification, stress management, and self-care

Development Intern

MOVE FOR HUNGER
Asbury Park, NJ
09.2013 - 09.2015
  • Assisted in planning 6 food drives and 4 fundraising events
  • Maintained knowledge of current events and trends within hunger relief and food waste fields
  • Assisted in the development of social media and website content
  • Assisted in developing, organizing, and implementing awareness and giving campaigns
  • Assisted the Program Director with operational initiatives and member communications

Education

Master of Social Work -

Fordham University

Bachelor of Arts - Psychology

Rutgers University

Skills

  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Productivity Standards
  • Customer Retention Strategies
  • Creative Solutions
  • Quality Control Policies
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Customer Issue De-Escalation
  • Issue and Complaint Resolution
  • Client Relationships

Timeline

Loan Processor

FREEDOM MORTGAGE
11.2020 - Current

Care Coordinator

MEMORIAL SLOAN KETTERING
11.2019 - 11.2020

Development and Research Intern

COASTAL HABITAT FOR HUMANITY
11.2017 - 09.2018

Development Intern

FAMILY PROMISE OF MONMOUTH COUNTY
09.2016 - 09.2017

Family Care Intern

THE COMMUNITY YMCA
09.2015 - 09.2016

Development Intern

MOVE FOR HUNGER
09.2013 - 09.2015

Bartender

LANGOSTA LOUNGE
01.2013 - 10.2020

Master of Social Work -

Fordham University

Bachelor of Arts - Psychology

Rutgers University

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Riyan Flannelly