Riyanna Walker
Avondale,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
HonorHealth
05.2023 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Streamlined the blood collection process through proficient venipuncture and capillary puncture techniques.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
Phlebotomist/Lab Assistant
Sonora Quest
11.2021 - 12.2022
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Customer Service Specialist I
Early Warning Services
03.2021 - 09.2021
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Managed high call volume while maintaining a courteous and professional demeanor.
Factual Data- Customer Service Representative
Customer Service Representative
08.2020 - 02.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Phlebotomy
Accord Health Institute
Phoenix, AZ09.2021
High School Diploma -
Betty Fairfax High School
Phoenix, AZ05.2018
Skills
- Documentation Management
- Patient Care
- De-Escalation Techniques
- Medical Records Maintenance
- Infection Control
- Venipuncture
- Medical Records Review
- Customer Service
- Call center experience
- Specimen handling
- Data Entry
Certification
- CPR Certification
- PT - Phlebotomy Technician
- BLS Certification
Timeline
Phlebotomy Technician
HonorHealth
05.2023 - Current
Phlebotomist/Lab Assistant
Sonora Quest
11.2021 - 12.2022
Customer Service Specialist I
Early Warning Services
03.2021 - 09.2021
Factual Data- Customer Service Representative
Customer Service Representative
08.2020 - 02.2021
No Degree - Phlebotomy
Accord Health Institute
High School Diploma -
Betty Fairfax High School