Summary
Overview
Work History
Education
Skills
Certification
Domain Excellence
Timeline
Generic

Riyas Ahamed Akbar

Mason,OH

Summary

Result focused and customer-oriented Salesforce QA Professional expertise in designing test strategy, test planning, estimation, leading testing effort for large/complex projects. 13+ years of experience in Quality Engineering and Assurance with detailed knowledge in Retail & Consumer goods, Healthcare , Insurance and ERP solutions. Strong understanding of QA processes, STLC, Agile methodologies. Proven ability to lead complex testing projects from initial conceptualization through implementation in Global delivery model with testing team based both onshore and offshore. Effectively worked with Clients/End users during SIT/UAT test phases.Training and mentoring the team during transition and onboarding

Overview

10
10
years of professional experience
1
1
Certification

Work History

Test Lead

Cognizant
Mason
  • Onsite QA POC for all sprint releases
  • Responsible for Test Strategy, Test Case review, Defect management, Risk assess ment, Impact Analysis and Test metrics
  • Performing Functional and Integration testing in Salesforce platform
  • Requirement/User stories walkthrough to the team members
  • Allocating tasks to the team and Monitoring scrum task board on daily basis for tracking the efforts
  • Participating in Retrospection, Stand up, Sprint planning and Grooming meetings
  • Data load activities in QA sandbox using salesforce data loader and workbench tools
  • Performed integration testing with systems like CVS, FACETS
  • Data validation using SF Inspector tool for the non-UI fields
  • Performed API testing using POSTMAN tool by sending input requests via Mulesoft interface to get the responses from CVS system
  • Email and SMS feature testing using Salesforce Marketing Cloud application.

Test Lead

IVY MOBILITY SOLUTIONS
Chennai
02.2018 - 09.2019
  • Requirements gathering from onsite-offshore product owners, functional architects, business analysts and providing walkthrough to the testing team members
  • Managed 11-member team in offshore-onshore and delivered effective results
  • Resource identification, Test estimation and providing story points for user stories with respect to testing using JIRA tool
  • Test Case review and defect management
  • Monitoring/Mentoring the test execution progress on daily basis and sending reports to project stakeholders/management
  • Testing complex Retail Solution which provides an end-to-end solutions for managing the sales process, from order entry to billing
  • E2E ERP application testing including multiple external systems like CRM, AZURE
  • High level validation on Mobile Testing outcomes
  • Merchandising Planning , Assortment Planning , point-of-sales (POS) management and real-time sales and stock updates
  • Effective coordination with SME/Business Analysts, Scrum masters, product owners
  • Responsible for test Metrics and weekly status report and sharing the same with BU head
  • Develop and implement comprehensive test plans and strategies based on business requirements and goals to ensure high quality testing and successful project delivery
  • Lead and manage the testing team by providing guidance, support, and training to ensure successful project delivery and high-quality testing
  • Performed compatibility tests for Salesforce applications across various versions of iOS/Android, achieving a 95% pass rate and ensuring seamless user experiences.

Senior Tester

IVY MOBILITY SOLUTIONS
Chennai
01.2017 - 02.2018
  • Requirements understanding based on business use cases , Functional flow docu ments/flow diagrams
  • Test Case design/peer review and defect management
  • HPQC test management tool has been used
  • Providing test execution progress on daily basis and sending reports to test lead/test manager
  • Testing SD Module in SAP Retail Solution
  • Sales Orders, shipping, invoicing, credit management , Sales returns, Merchandising Planning, Campaign Management activi ties and Route planning
  • Performing Mobile Testing on SAP Retail solution features
  • Analyze and interpret test results to identify any issues or areas for improvement in the software being tested
  • Collaborate with developers and other stakeholders to ensure timely resolution of software issues identified during testing.

Senior Tester

GAVS Technologies
Chennai
01.2014 - 11.2016
  • Responsible for Functional, System, Regression, Exploratory, integration, smoke, End to End testing
  • JIRA and RQM tools used for test management activities
  • A/B testing approach is followed to test the content, web pages, User Interface in an effective manner
  • Automation testing for regression test phase using cucumber
  • SPOC for Production defects testing team
  • Test metrics and scrum report preparation for the project.

Software Tester

Servion Global Solutions
Chennai
07.2012
  • Test Environment installation which includes SQL server
  • Understanding the CISCO UCCEdialer configurations and other pre-requisites for test deliverables
  • Visual studio test manager tool is used for test case maintenance and other docu mentation related to project activity
  • Responsible for test deliverables/feature documentations to the offshore support team.

Software Tester

DNB Transunion
Chennai
03.2010 - 07.2012
  • Functional, system and regression testing are performed as part of project deliverables
  • Test cases, defects are tracked effectively using HPQC test management tool
  • Took additional responsibility and participated in client calls and provided updates related to deliverables in the absence of test lead
  • ETL testing also performed as part of project activity.
  • Verified functionality of new features and bug fixes by running manual tests.

Education

B.Tech in Information Technology -

Crescent Engineering College (Anna University)

Skills

  • Salesforce CRM
  • Sales Cloud/Health Cloud
  • Marketing Cloud
  • Jenkins
  • CI/CD
  • API Testing
  • Postman
  • BDD Framework
  • SPLUNK
  • SQL
  • Openshift Pipelines
  • Salesforcecom Administration
  • ERP Implementations
  • Salesforce Testing
  • Automation Testing
  • GitHub
  • Test Management
  • Delivery Excellence
  • Customer Satisfaction

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Associate
  • Scrum Foundation Professional Certificate

Domain Excellence

  • Healthcare
  • Insurance
  • Retail (CPG)
  • e Learning
  • Telecom

Timeline

Test Lead

IVY MOBILITY SOLUTIONS
02.2018 - 09.2019

Senior Tester

IVY MOBILITY SOLUTIONS
01.2017 - 02.2018

Senior Tester

GAVS Technologies
01.2014 - 11.2016

Software Tester

Servion Global Solutions
07.2012

Software Tester

DNB Transunion
03.2010 - 07.2012

Test Lead

Cognizant

B.Tech in Information Technology -

Crescent Engineering College (Anna University)
  • Salesforce Certified Administrator
  • Salesforce Certified Associate
  • Scrum Foundation Professional Certificate

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Riyas Ahamed Akbar