Riyaz Jan

Work History

Reservations and Front Desk Manager

Hotels And Resorts Kashmir Tourism Of India

Srinager , J&k

08.2022 - Current

Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Performed daily inventory for keys and linens and detailed information in audit reports.
Anticipated guests' needs and responded to requests within reasonable amount of time.
Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Kept accounts in balance and ran daily reports to verify totals.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Attended staff meetings and brought issues to attention of upper management.
Trained front office staff in fire, life and other emergency procedures.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Processed arrivals and departures for hotel guests, handling approximately 40 guests per shift.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Managed front desk maintenance of client records and lab data.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained transaction security by verifying payment cards against identification.
Collaborated with team members to handle guest requirements from check-in through check-out.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Provided hotel guests with information regarding casino, restaurants and fitness center.
Designed employee work schedules to address complete operational needs.
Mainly Working closely with tourism of India kahsmir and guest across india and guest from entire world to manage their travel over all safe and comfortable stay and memorable through experience through my outstanding projection of highly valuable customer service experience .

Sales Advisor & representative

HP Technologies

New delhi India

Delhi india
Created every 3 months running club review to inform our clients and about our new products and arrivals
Handled inbound and outbound calls for the delivery
I maintained a healthy communication with the valued customers
Evaluated problems and complaints of the customers
Process orders for delivery
Make relevant notes of the customer's interaction
Maintain open communication with the customers
Maintaining positive relationships with all the staff and customers
Providing customers with the correct information about the items
Keep track of the inventory
Adhering the company standard and policy to ensuring items are carefully delivered to all our customers
This whole period of working i gained immense confident and solid foundation and in-depth importance of how to be a strong team player, how to understand multi cultural environment, and how to be a professional sales coordinator as this was my first Job direct after college over the period of time with HP india i gained immense knowledge about companies in-depth information how the software is functioned and used.

Front desk Manager

01.2019 - 11.2019

Group of Hotels chain Luxury palms Metropolis srinagar kahsmir india
Managed a team of 35 people from various backgrounds
Direct operations at the front desk and i ensure customer service meets our high standards for guest satisfaction
Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
Carefully monitored daily account handling procedure and maintain final closing shift to update daily cash sales to our sales collection team and update daily data base to our higher management through email
Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints, Handle the front desk budget and order office supplies as needed
Compile occupancy reports and financial information for the general manager
I personally Ensure front desk is tidy and has all necessary stationery and material (e.g
Pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts
Ensure timely and accurate customer
Service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company's policies and security requirements are met
Front Office executive and Account handling internship 08 months
Hotel six season srinagar kahsmir 4 star boutique hotel
Secured suppliers full functioning in one full in 8 a row
Managed the database and daily reports
Answered customer requests with friendly, knowledgeable service and support
Completed research on complex problems and resolved issues rapidly
Filled out documentation and logs each day and created weekly reports detailing activities
Preserved revenue streams by utilizing strong communication and negotiation skills, offering as last resort to maintain customer satisfaction
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Evaluated service histories to identify trends, using data to mitigate future issues
Organized monthly meetings with the board to review shortages issues
Introduced the complete renewed purchasing
Worked through entire Europe US and german clients and worked closely to arrange their comfortable stay and managed Multicultural environment promptly .

Martial Artist

Indian Martial Art Kick Boxing - Freelance

Srinagar , India

01.2005 - Current

Imparted key etiquette points, discipline, and respect.
Instructed on proper breathing techniques, stances, and forms.
Evaluated student performance to determine promotion in rank.
Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
Taught both core principles and fighting techniques to students of all levels.
Coached new students by breaking down techniques into simple moves.
Helped students prevent injuries and rendered calm and professional aid in case of accidents.
Provided feedback and corrections to improve students' skills and techniques.
Kept up with certifications and continuing education to provide students with best possible instruction.
Developed interactive and dynamic class structure and format to keep students engaged and motivated.
Communicated with parents to keep families informed of student progress and address concerns.
Optimized instruction based on student feedback and assessments of courses.
Worked with fellow teachers to devise and implement support plans to help students excel.
Conducted classes and workshops for students on special topics of interest.
Helped students meet course goals by establishing clear objectives for lessons, units and projects.
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

Summary

Overview

Work History

Reservations and Front Desk Manager

Sales Advisor & representative

Front desk Manager

Martial Artist

Education

Higher secondary - Marketing and customer interaction and, education

12th grade - undefined

Bachelors in arts - Marketing, Communication

Skills

Accomplishments

Timeline

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