Riyaz Sarwar

• Partnered with operations & functional stakeholders to identify and evaluate business requirements, prepare project charter for Hi- Trust & SOC compliance.
• Developed comprehensive project plans, including scope, schedule, and budget, ensuring alignment of 100% with client requirements and regulatory standards.
• Responsible for effective and timebound executive gate reviews and routine reports conducted on assigned projects for actionable programs.
• Communicated with the leadership team in identifying, analyzing data points resulting in 98% accuracy across Sales and Production improvement, proposition, resulting in enhanced execution of business process mapping.
• Directed projects according to schedule and quality demands building positive relationships with clients and other stakeholders.

• Established working relationships with program managers to analyze risks, improving on-time project delivery from 93 to 98% across multiple projects with right the forecast.
• Developed business documents and execution guidelines to check project plan, project cost and resource availability needed to support added initiatives.
• Created operational forecast and high-level overview dashboard with deliverables, milestones, and Go-live readiness for executive level leadership team.
• Managed project scope and development of weekly sprints for Sales & Operations planning, collaborating with a centralized service management team.

• Rollout lean methodologies across production fulfillment resulting in 17% improvement in PPS (pick pack ship) process and a 40% improvement in quality and customer satisfaction.
• Designed buffer forecasting and scorecard tracking process to enhance daily operational requirements, resulting in decreasing MWT by 35%.
• Collaborated with regional management teams to find future growth opportunities for organization and improvement of 9% to ROI on high value items.
• Oversight of product development and supply chain activities for production fulfillment, focusing on Go- to-market, on-time-schedule, budget, and product cost.

• Managed IT-development team for implementing SAP ERP MM to EWM configuration, enhancing inventory movement.
• Improved client satisfaction to 98% from earlier vendor rollout of 73% planning ahead of expected risk and creating mitigation strategy.
• Aided team as a subject matter expert on UAT, (user acceptance test) FIT (feature integration test) and cut-over activity support for troubleshooting complex issues.

• Implemented enhanced process and forecasting method based on sales prediction and macroeconomic analysis to ensure predictability, resulting in $160K savings.
• Functioned as SME between client and business teams to understand required scope of work and convert them into actionable plans and BRD.
• Improved guidance to organize and monitor interconnected projects, developing risk and resource plans.

• Improved customer SLAs for same day shipment from 89% to 98%, against a goal of 95% for finished goods and reduced budgetary expense by $2M, generating revenue with stringent SLAs across transportation.
• Oversight of third-party supervisors and production managers, along with 370 department employees creating a strong workplace culture.
• Integrated financial and operation plans with strategic aims to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
• Reduced annual OPEX by $3M, bringing added revenue with quarterly auction of Set top boxes to potential bidders.
• Established inventory targets, stock level, and risk mitigation strategy and managed flexibility to perfect availability of product for production requirement.

• Implemented improved troubleshooting process across network operation centers, providing early escalation guidelines, resulting in annual savings of $1.6M.
• Managed customer/client relationship with vendors, transportation providers, sales, and management teams to plan, forecast and negotiate RFI/RFP needed for procurement of OEM.
• Provided support across different DC locations on inventory planning, capacity planning, warehouse management creating a 5S process maximizing availability of WIP/FGI for order fulfillment.
• Led Green Belt project implementing improved SOP and KPIs across distribution centers, documenting and developing new transportation process to maximize product movement resulting in an annual savings of $600K.

• Improved Gross margin (GMROI) on specialty items by 11%, cross training regional workforce.
• Establishes individual performance goals for direct reports, conduct performance reviews improving CST by 28% across regional stores.
• Managing cross- functional teams and training on up sales goals and ROI improvements.

• Directed prioritization and change management process ensuring 100% integrity of test cases across multiple software releases.
• Utilized Motorola Project & Portfolio Management (PPM) system to plan, track, and coordinate project activities with cross-functional business teams.
• Managed scope, issues, risks, and critical path activities through partnership with technology/business teams across India and Cork-Ireland to streamline deliverables.
• As a change control member extended leadership and guidance to project teams, fostering a positive and productive work environment ensuring organizational standards met.
• Maintained schedules to meet key milestones at every project phase, while checking contracts and SLAs to show potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.