Riyaz Shah
Newcastle,CA
Summary
Reliable Trucker with background in long-haul transportation. Skilled in delivering goods safely and efficiently, while adhering to strict timelines. Strengths include knowledge of DOT regulations, route planning, and load management. In previous roles, significantly improved on-time delivery rates through strategic planning and problem-solving skills.
Overview
22
22
years of professional experience
2005
2005
years of post-secondary education
Work History
Trucker
GRD TRANS INC
Sacramento, California
05.2018 - Current
- Operated commercial trucks to transport goods within designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and vehicle maintenance activities.
- Loaded and unloaded cargo securely, following safety protocols.
- Communicated with dispatch to receive instructions and report delays.
- Adhered to federal and state transportation regulations consistently.
- Collaborated with team members to optimize delivery schedules and routes.
- Provided excellent customer service during deliveries, addressing client inquiries promptly.
- Used GPS systems to plan efficient routes for deliveries based on traffic patterns or road closures.
- Kept detailed records of deliveries made including delivery times, product quality, customer signatures .
- Performed pre-trip inspections of the truck to ensure it was in good working order.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Managed proper transportation of dangerous goods with no incidents.
- Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
- Evaluated driving routes and maps to find shorter routes to expedite delivery time.
- Secured material and products for transport by positioning and lifting devices under, over, or around loaded pallets.
- Planned and adjusted optimal routes based on traffic and weather conditions to reduce distribution time.
- Maintained consistent on-time delivery record of of orders arriving ahead of schedule.
- Ensured that any necessary paperwork related to shipments was completed accurately and on time.
- Completed daily vehicle inspection reports ensuring all parts are functioning properly.
- Assisted dock workers in loading and unloading freight when necessary.
- Resolved customer complaints in a professional manner when issues arose during delivery process.
- Conducted regular maintenance checks on vehicles such as checking oil levels, tire pressure .
- Reviewed transportation and shipping tags to verify accuracy of inventory counts.
- Loaded and unloaded cargo in a safe manner, using proper equipment and techniques.
- Reported delays, accidents and other traffic and transportation situations to other drivers by using telephones and mobile two-way radios.
- Managed multiple stops at different locations while adhering to assigned delivery schedule.
- Inspected cargo before loading it into the truck to ensure it is secure and properly loaded.
- Reported mechanical problems or needed repairs to supervisors or maintenance personnel immediately.
- Verified contents of inventory loads against shipping papers prior to leaving warehouse or terminal location.
- Communicated with dispatchers regarding delivery schedules or changes in routes.
- Followed all applicable laws and safety regulations while driving truck.
- Delivered goods to customers' locations on time according to schedule.
- Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
- Worked with carrier to deliver products to many locations per month.
- Provided excellent customer service upon arrival at each stop by communicating promptly with customers about their orders.
- Cleaned interior cab area regularly to maintain neatness inside the vehicle.
- Monitored vehicle performance and recorded data such as fuel consumption, mileage, and hours worked.
- Hooked and unhooked trailers from tractor and converter dollies.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded expenses and maintained receipts.
- Processed shipment documents neatly and efficiently for each load.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Performed regular inspections and completed vehicle repairs.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Reacted decisively and quickly to protect spoilage.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
Customer Service Representative Manager
American Building Supply
Sacramento, California
06.2010 - 05.2018
- Supervised customer service team to ensure high-quality support delivery.
- Developed training programs for new representatives to enhance service skills.
- Managed customer inquiries and escalated issues to appropriate departments.
- Implemented feedback mechanisms to improve service processes and response times.
- Coordinated schedules to ensure adequate coverage during peak business hours.
- Analyzed customer feedback to identify trends and areas for improvement.
- Facilitated team meetings to discuss performance goals and best practices.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Collaborated with other departments within the organization to ensure optimal customer experience.
- Monitored team performance metrics to ensure adherence to SLAs.
- Provided guidance to team members regarding difficult or complex inquiries from customers.
Manager on Duty
Motel 6 Hotel
Sacramento, California
03.2004 - 06.2010
- Supervised daily operations and ensured adherence to company policies.
- Coordinated staff schedules and delegated tasks effectively among team members.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Monitored inventory levels and initiated orders for replenishment as needed.
- Implemented safety protocols to maintain a secure work environment for all staff.
- Collaborated with department heads to optimize workflow and improve efficiency.
- Conducted performance evaluations to provide constructive feedback to team members.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Created schedules for staff members according to business needs.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed strategies to increase customer satisfaction ratings.
- Reviewed daily sales reports to identify areas of improvement.
- Investigated incidents reported by customers or staff members.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Handled employee relations issues such as disciplinary action or terminations.
- Coordinated special events such as promotional campaigns or store openings.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Conducted regular team meetings to discuss operational issues.
- Promoted products and services offered by the company through various media channels.
- Analyzed data from customer surveys and implemented changes accordingly.
- Delegated tasks among team members according to their strengths and abilities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Implemented quality control measures, significantly reducing error rates.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Streamlined workflow processes, reducing project completion times.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Implemented new operational procedures, increasing efficiency.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Negotiated with suppliers to secure cost-effective resources.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Education
Natomas High School
Sacramento, CaliforniaSkills
- Vehicle inspection
- Load securing
- Route optimization
- Hazardous materials transport
- Compliance management
- Customer relationship management
- Delivery scheduling
- Fleet coordination
- Inventory verification
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Attention to detail
- Accident prevention strategies
- Emergency response preparedness
- Weight distribution principles
- Safe lifting practices
- Automotive cargo handling
- Freight documentation
- Stress management techniques
- Weather condition awareness
- Trailer connection expertise
- GPS navigation mastery
- Trip planning efficiency
- Refrigerated cargo handling
- Heavy haul transportation
- Preventive maintenance Know-how
- Physical stamina and endurance
- Training development
- Performance analysis
- Compliance adherence
- Decision making
- Training programs
- Active listening
- Customer relationship management (CRM)
- Customer focused
- Account resolution
- Budgeting and reporting
- Relationship building
- Adherence to high customer service standards
- Technical support
- Skilled multi-tasker
- Account authorizations
- Staff education and training
- Service delivery optimization
- Feedback collection
- Quality assurance controls
- Call monitoring
- Issue resolution
- Sales proficiency
- Staff training
- Workforce management
- Exceptional interpersonal communication
- Effective workflow management
- Schedule management
- Customer relations
- Expertise in sales
- Employee scheduling
- Cash handling
- Deadline oriented
- Regulatory compliance
- Management of remote employees
- Product knowledge
- Customer relationship management software (CRM)
- Billing and filing
- Decision-making
- Shipping, receiving, and warehousing
- Call center management
- Team building
Languages
Fiji
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Timeline
Trucker
GRD TRANS INC
05.2018 - Current
Customer Service Representative Manager
American Building Supply
06.2010 - 05.2018
Manager on Duty
Motel 6 Hotel
03.2004 - 06.2010
Natomas High School