Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Riz Ruvalcaba

Riz Ruvalcaba

Austin,TX

Summary

Detail-oriented professional with a strong foundation in quality control and monitoring system performance. Proven ability to maintain documentation and support technicians, driving efficiency and ensuring high-quality operations in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Junior Support

Major League Baseball
Remote, Texas
02.2023 - Current
  • Collaborate with both senior personnel and ABS technicians on system testing, updates, inventory, and installations throughout AAA, AFL, and FSL venues.
  • Respond to and resolve ABS Tech inquiries via phone and Slack channels in a timely manner.
  • Troubleshoot, investigate, and prioritize tasks efficiently to maintain data integrity in real time.
  • Proactively monitor the Hawk-Eye system's performance to identify potential issues and escalate when necessary.
  • Contribute ideas and solutions to enhance team performance and outcomes.
  • Conduct one-on-one training sessions for new ABS support to enhance software understanding as it relates to the ABS system, using tracking and Hawk-Eye integrated software.
  • Evaluate ABS Tech's performance, and identify areas for improvement while reinforcing quality work.
  • Train and guide part-time AFL and Spring Training ABS techs.
  • Co-collaborated in creating the ABS Training Manual.

ABS Technician

Major League Baseball
Round Rock, TX
02.2022 - Current
  • Operate, inspect, and maintain equipment for game day operations, including, but not limited to, tasks outlined in the ABS Tech Checklist.
  • Collaborate with venue staff to ensure timely testing and setup of ABS operations.
  • Log all live pitch events and pitch audio while confirming pitch location in Bender, and anticipating a challenge at any moment.
  • Communicate with support staff via Slack channel promptly and effectively, reporting relevant information throughout entire shift.
  • Escalate issues regarding all aspects of the ABS system and software technologies.
  • Monitor inventory levels, and order supplies as needed to restore functionality.
  • Maintain schedule for Round Rock market.
  • Installed new components, such as Bolero Bridge and radio master antenna, housed in server room to help address overheating issues.
  • Trained new Round Rock ABS techs on operational procedures and protocols.

Trainer, Head Waiter

Pappas Restaurants Inc.
Austin, TX
06.2012 - Current
  • Train all new hires, coach, and mentor junior staff.
  • 3x Trainer of the Year, 3x FOH Employee of the Year, Salesperson of the Year
  • $290K yearly sales average with < 1% loss - #2 within location.
  • Supervise dining room operations part-time, and ensure high service standards.

3D Post Processing & QA Specialist

Laser Imaging Inc.
Houston, Texas
01.2016 - 06.2018
  • Analyze client's printable 3D files to determine feasible designs using CAD software.
  • Assist sales team with best practices according to client needs, budgets, and expectations.
  • Adjust part properties to allow for successful rapid prototyping and one-off designs, while ensuring high-quality manufacturing.

Education

Certificate - Software Engineering

Louisiana State University
Online Program
12-2021

Bachelor of Science - Industrial Design Technology

Texas Southern University
Houston, TX
08-2014

Skills

  • Leadership and development
  • Effective communication
  • Team collaboration
  • Process improvement
  • Quality control
  • High attention to detail
  • Adaptability to technology
  • Fluent in English and Spanish

Certification

  • IBM Course Certificate (11 hrs): What is Data Science?
  • Johns Hopkins University Course Certificate (20 hrs): Principles of Management
  • Udemy Course Certificate (6 hrs): Introduction to Computer Networking (IP)

Languages

Spanish
Native/ Bilingual

Affiliations

  • Certified foodie
  • Art & music lover
  • Enjoy hiking, playing tennis & golf, and sketching using graphite & charcoal
  • Ex-member of a nationally ranked Class A Women’s slowpitch team based in Bakersfield, CA & Class A Mixed team based in Houston, TX - Leadoff hitter, shortstop, & outfielder
  • Team Captain, 22 All-Tournament Awards, 3 Tournament MVPs, 1 Defensive MVP

References

References available upon request.

Timeline

Junior Support

Major League Baseball
02.2023 - Current

ABS Technician

Major League Baseball
02.2022 - Current

3D Post Processing & QA Specialist

Laser Imaging Inc.
01.2016 - 06.2018

Trainer, Head Waiter

Pappas Restaurants Inc.
06.2012 - Current

Certificate - Software Engineering

Louisiana State University

Bachelor of Science - Industrial Design Technology

Texas Southern University

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