Riza Cunanan
Mountain Home,AR
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
11
11
years of professional experience
Work History
Assistant Engineering Operations Specialist
Breezeline
Mountain Home, Arkansas
12.2021 - Current
- Tracked multiple projects, budgets, and orders.
- Organized and renewed support contracts.
- Authenticated invoices/bills
Customer Service Associate
Increase Academy
07.2019 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Support Representative
365 Shirt Designs / Marketing Engine LLC
01.2017 - 11.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Software Review Moderator
G2 Crowd
03.2019 - 01.2020
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Served as subject matter resource, providing information related to [Type] situations.
Quality Assurance Specialist
Letgo
10.2015 - 10.2017
Education
College -
Caraga State University
PhilippinesHigh School
Agusan National High School
PhilippinesSkills
- Operations Management
- Content Management Systems Knowledge
- Invoice Processing
- Spreadsheets
- Office Supply Ordering
- Budgeting
- Scheduling
- Customer Complaint Resolution
Timeline
Assistant Engineering Operations Specialist
Breezeline
12.2021 - Current
Customer Service Associate
Increase Academy
07.2019 - 11.2021
Software Review Moderator
G2 Crowd
03.2019 - 01.2020
Customer Support Representative
365 Shirt Designs / Marketing Engine LLC
01.2017 - 11.2021
Quality Assurance Specialist
Letgo
10.2015 - 10.2017
College -
Caraga State University
High School
Agusan National High School
Similar Profiles
Patrick FarabaughPatrick Farabaugh
Software Engineer at BreezelineSoftware Engineer at Breezeline
Christopher ChapmanChristopher Chapman
Technical Support Specialist at BreezelineTechnical Support Specialist at Breezeline
Jack EleyJack Eley
Technical Operations Supervisor at BreezelineTechnical Operations Supervisor at Breezeline
Steve ThorntonSteve Thornton
Systems Manager at Baxter HealthSystems Manager at Baxter Health
Michelle StobaughMichelle Stobaugh
Deputy District Clerk at Baxter County District CourtDeputy District Clerk at Baxter County District Court