Riza Hernandez
Porter,TX
Summary
Accomplished leader with extensive supervisory experience at Sodexo Healthcare, excelling in staff scheduling and customer service. Proven track record in optimizing workflows and enhancing patient satisfaction. Adept at implementing process improvements and maintaining high sanitation standards. Recognized for problem-solving abilities and fostering a positive work environment, achieving a 20% increase in operational efficiency.
Professional with strong background in nutritional services and team leadership, ready to excel in supervisory role within healthcare. Skilled in managing dietary plans, ensuring compliance with nutritional standards, and fostering collaborative team environments. Known for adaptability, reliability, and results-driven approach. Expertise in dietary software, patient communication, and workflow optimization.
Overview
22
22
years of professional experience
Work History
Diet Clerk Supervisor
Sodexo Healthcare
Kingwood, TX
03.2020 - Current
- Supervised diet clerks to ensure adherence to dietary protocols and patient satisfaction.
- Coordinated meal service schedules, optimizing workflow efficiency and resource allocation.
- Trained new staff on food safety standards and dietary guidelines to promote compliance.
- Monitored inventory levels of food supplies, ensuring timely restocking and minimal waste.
- Assisted in developing patient menus, considering dietary restrictions and preferences to enhance nutrition.
- Conducted quality checks on meal preparations, maintaining high standards of food presentation and safety.
- Collaborated with healthcare team to address patient dietary needs and concerns effectively.
- Implemented process improvements that streamlined operations and reduced service delays in meal delivery.
- Ensured accurate record-keeping of all dietary-related documentation including patient assessments, menu selections, allergies and intolerances.
- Managed daily operations in the diet office, ensuring smooth coordination between kitchen staff, diet clerks, and healthcare providers delivering meals to patients.
- Optimized workflow processes to reduce wait times for patients receiving meals.
- Improved patient satisfaction by efficiently managing dietary requests and special needs for meals.
- Collaborated with healthcare professionals to develop individualized meal plans for patients with specific dietary requirements or restrictions.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
Shift Manager
McDonald's
Porter, TX
08.2012 - 10.2019
- Supervised team performance to ensure operational efficiency and adherence to company standards.
- Implemented training programs that enhanced staff skills and improved service quality.
- Analyzed workflow processes, identifying areas for improvement to optimize productivity.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Enforced safety protocols, reducing workplace incidents and promoting a secure environment.
- Developed scheduling strategies that balanced labor costs while meeting operational demands.
- Led regular team meetings to communicate goals, share feedback, and foster collaboration.
- Resolved customer complaints effectively, enhancing satisfaction through prompt service recovery.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
Sales Associate
Nuance Duty Free
George Bush Airport Houston
10.2009 - 08.2012
- Enhanced customer satisfaction through personalized service and product recommendations.
- Developed in-depth knowledge of product features to support informed purchasing decisions.
- Managed inventory levels, ensuring optimal stock availability and efficient restocking processes.
- Trained and mentored new sales associates on company policies and customer engagement techniques.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
- Analyzed sales trends to identify opportunities for upselling and cross-selling initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Supervisor
Panda Express
George Bush Airport Houston Tx
05.2006 - 10.2009
- Oversaw daily operations and ensured adherence to safety protocols.
- Trained and mentored team members to enhance performance and productivity.
- Streamlined workflows by implementing process improvements and best practices.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Coordinated scheduling and resource allocation for maximum operational efficiency.
- Developed standard operating procedures to maintain quality standards across all functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Sales Associate
Washington Candy Shop
George Bush Airport Houston Tx
07.2003 - 05.2009
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
Bachelor Of Science In Computer Programming - Computer Programming
AMA Computer Learning Center
Philippines Bachelor Of Science In Tourism - Tourism And Hospitality
Centro Escolar University
Manila Philippines High School Diploma -
Immaculate Conception College
Philippines 03.2000
Skills
- Supervisory skills
- Staff scheduling
- Customer service
- Computer skills
- Flexible schedule
- Healthcare
- Dietary guidelines
- Problem-solving abilities
- Time management
- Patient communication
- Verbal communication
- Issue resolution
Timeline
Diet Clerk Supervisor
Sodexo Healthcare
03.2020 - Current
Shift Manager
McDonald's
08.2012 - 10.2019
Sales Associate
Nuance Duty Free
10.2009 - 08.2012
Supervisor
Panda Express
05.2006 - 10.2009
Sales Associate
Washington Candy Shop
07.2003 - 05.2009
Bachelor Of Science In Computer Programming - Computer Programming
AMA Computer Learning Center
Bachelor Of Science In Tourism - Tourism And Hospitality
Centro Escolar University
High School Diploma -
Immaculate Conception College