Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riza Mata

San Bernardino,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience

Work History

Wage Leader

VA Hospital
Loma Linda, CA
11.2023 - Current
  • Monitored workflow processes and identified areas of improvement.
  • Provided guidance and support to team members on operational issues.
  • Coached and mentored individuals on professional development goals.
  • Resolved conflicts between employees in a timely manner.
  • Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
  • Identified training needs for staff members and developed appropriate programs.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Food Service Worker

VA Hospital
Loma Linda, CA
10.2022 - Current
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Assembled and served meals according to specific patients diet.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Food Service Worker

Loma Linda University Health Care
Loma Linda, CA
06.2022 - 10.2022
  • Maintained thorough knowledge of health and sanitation standards and verified that food and service area fully complied.
  • Prepared nutritious meals according to standard guidelines.
  • Opened food service operation at beginning of day and closed at end of day after properly storing or discarding remaining food.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Delivered meals to 200-250 patients daily.

Front of House Team Member

Chic-Fil-A
Riverside, CA
12.2020 - 01.2022
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Worked with managers to report and resolve customer issues or concerns.
  • Explained menu items, took orders and delivered food courses according to instruction.

Assistant Manager

El Pollo Loco
Riverside, CA
04.2013 - 12.2020
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted in store opening by setting up office space, computers and cash registers.

Medical Assistant Student

Sharon Laughlin M.D Family Practice
Riverside, CA
06.2009 - 07.2010
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Explained treatment procedures and physicians' instructions.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Administered medications under physician's supervision.
  • Prepared treatment rooms for patient examinations.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Education

Medical Assistant - Medical Assisting

Riverside County Office of Education, Vocational Ed/ROP
Riverside, CA
07.2010

High School Diploma -

San Roque High School
Bamban, Tarlac Philippines
06.1995

Some College (No Degree) - Banking And Finance

Far Eastern University
Manila, Philippines

Skills

  • Complex Problem-Solving
  • Food and Safety Standards
  • Mentoring and Coaching
  • Staff Supervision
  • Assignment Delegation
  • Operations Oversight
  • Customer Service and Engagement
  • Staff Scheduling
  • Food Preparation
  • Strong Work Ethic
  • Hospital Standards

Timeline

Wage Leader

VA Hospital
11.2023 - Current

Food Service Worker

VA Hospital
10.2022 - Current

Food Service Worker

Loma Linda University Health Care
06.2022 - 10.2022

Front of House Team Member

Chic-Fil-A
12.2020 - 01.2022

Assistant Manager

El Pollo Loco
04.2013 - 12.2020

Medical Assistant Student

Sharon Laughlin M.D Family Practice
06.2009 - 07.2010

Medical Assistant - Medical Assisting

Riverside County Office of Education, Vocational Ed/ROP

High School Diploma -

San Roque High School

Some College (No Degree) - Banking And Finance

Far Eastern University

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Riza Mata