Riza Belle Mequiabas
Houston
Summary
Proven team player with a track record of enhancing customer satisfaction and boosting retention rates at Planet Fitness. Skilled in customer service and store maintenance, demonstrated through exceptional service recovery and maintaining a welcoming environment. Achieved monthly sales targets, showcasing a strong work ethic and flexibility.
Overview
1
1
year of professional experience
Work History
Service Team Member
Panda Express
04.2024 - 06.2024
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
- Executed cash transactions accurately, maintaining proper cash handling procedures to minimize discrepancies at the end of shifts.
- Upheld company values by delivering exceptional customer service experiences that fostered brand loyalty among patrons.
Member Representative
Planet Fitness
12.2022 - 04.2023
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Collaborated with team members to achieve monthly sales targets, contributing to overall company success.
- Boosted member retention rates by conducting regular follow-ups and maintaining strong relationships.
- Promoted a welcoming environment for both existing and prospective members through consistent professionalism and friendly demeanor.
Education
Associate of Arts - Nursing
Houston Community College
Houston, TXHigh School Diploma -
Thurgood Marshall High School
Missouri City, TX05.2023
Skills
- Strong Work Ethic
- Patience and composure
- Service recovery
- Email Communication
- Customer Service
- Teamwork and Collaboration
- Flexible Schedule
- Order Preparation
Timeline
Service Team Member
Panda Express
04.2024 - 06.2024
Member Representative
Planet Fitness
12.2022 - 04.2023
Associate of Arts - Nursing
Houston Community College
High School Diploma -
Thurgood Marshall High School
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