Highly motivated professional with almost 15 years experience managing multi-discipline operations. An encouraging team lead and a proven analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Head Safety, Security & Compliance
Dnata Singapore Pte Ltd
Singapore, Changi Airport
06.2016 - Current
Experienced and knowledgeable in airside, cargo and catering operations
Developed and implemented safety, security and quality policies and procedures for multiple revenue department
Experienced in carrying out risk assessments and hazard identification
Extensive knowledge of health and safety regulations and best practices
Investigated and reported on workplace incidents and accidents
Developed recommendations to reduce hazards by improving gear, behaviors and procedures
Managed health and safety budgets and monitored expenditures
Successfully managed security operations for high-profile organization with over 1000 employees
Developed innovative strategies and procedures to identify and mitigate potential security risks
Monitored and investigated suspicious activities and potential breaches of security protocols
Established security protocols for onboarding and off boarding of employees and contractors
Developed and implemented emergency preparedness and response plans.
Freelance Inspector, Hawker, Towing Services
Self-employed
12.2014 - 05.2016
Operations Manager
Martin Brower
Singapore, Fishery Port
07.2013 - 12.2014
McDonald's dedicated logistic partner
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Partnered with vendors and suppliers to effectively manage and budget.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Operations Manager
Fedex Singapore
Singapore, Changi Airport
03.2008 - 06.2013
Established and implemented efficient processes to streamline daily operations
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Developed and implemented cost-saving strategy that reduced expenses by 10%
Collaborated with executive team to develop long-term strategies for the organization.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Reviewed shift reports to understand current numbers and trends.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Directed strategic workforce planning, performance management, and benefits administration.
Education
Safety Management System -
IATA
Quality Management System -
IATA
Workplace Safety And Health -
Specialist Diploma
Workplace Safety And Health -
Advanced Certificate
Fire Safety Manager -
Singapore Civil Defense Force
Aviation Security Management -
Emirates Group Security
Aviation Security Management -
Civil Aviation of Singapore
Advanced Certificate in Learning And Performance -
Insititute of Adult Learning
Integrated Management System (ISO: 9001, ISO: 45001, ISO:14001) -
Internal Auditor
Business Continuity Certified Planner -
Business Continuity Management Institute
Skills
Leadership
Communication
Adaptability
Problem-solving
Teamwork
Safety and Risk Assessments
Hazard Reduction
Industry Standards and Regulations
Regulation and Compliance
Accident Investigations
Timeline
Head Safety, Security & Compliance
Dnata Singapore Pte Ltd
06.2016 - Current
Freelance Inspector, Hawker, Towing Services
Self-employed
12.2014 - 05.2016
Operations Manager
Martin Brower
07.2013 - 12.2014
Operations Manager
Fedex Singapore
03.2008 - 06.2013
Safety Management System -
IATA
Quality Management System -
IATA
Workplace Safety And Health -
Specialist Diploma
Workplace Safety And Health -
Advanced Certificate
Fire Safety Manager -
Singapore Civil Defense Force
Aviation Security Management -
Emirates Group Security
Aviation Security Management -
Civil Aviation of Singapore
Advanced Certificate in Learning And Performance -
Insititute of Adult Learning
Integrated Management System (ISO: 9001, ISO: 45001, ISO:14001) -
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Head of Safety and Security Department at MOH - Maternity and Children’s Specialized HospitalHead of Safety and Security Department at MOH - Maternity and Children’s Specialized Hospital
Head Health, Safety, Environment and Compliance at IKEA India Private LimitedHead Health, Safety, Environment and Compliance at IKEA India Private Limited