Rizalyn Paulk
Lake Wales,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in data processing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Language
Work History
Personal Shopper/Claims Associate
Walmart Inc.
Lake Wales, FL
11.2016 - Current
- Personal Shopper - provide assistance to customers and perform duties such as picking groceries, solving customer inquiries, tracking shipments, and looking for products online
- Claim Associate - process claims products, return, and liquidated goods in timely manner. Ability to train others on how to process claim goods.
- Prepare and maintain reports. Cross-trained in Direct Store Delivery (DSD).
Customer Service Representative - @Home
Teletech Corporation
Englewood, CO
08.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Customer Service Representative
Alpine Access Inc. - Sykes
Denver, CO
11.2014 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns such as process billing, managing gamer profile, and helping basic game trouble-shooting. Answered customer telephone calls promptly to avoid on-hold wait times.
Project Coordinator
International Data Conversion Solutions, Inc.
Mandaluyong City, Manila, Philippines
11.2001 - 06.2008
- Coordinated presentations for customers and project members to detail project scope, progress, and results. Kept projects on schedule by managing deadlines and adjusting workflows. Managed workflow scheduling, data entry, and accuracy verification for large data projects. Managing projects from medical journals, surveys, and finance. Handling 5 different projects.
Education
Bachelor of Science - Information Tech. - Info. Security & Assurance
Purdue University Global
West Lafayette, INAssociate of Science - Information Technology - Networking
Purdue University Global
09.2021
Skills
- Technical Troubleshooting
- Computer Diagnostics
- Verbal and Written Communication
- Collaborative Team Player
- Help Desk Support
- Service Schedule Coordination
- Customer Service Support
- Friendly and Patient
- Multitasking and Prioritization
- Project Coordination
- Database Management
- SQL
Timeline
Customer Service Representative - @Home
Teletech Corporation
08.2021 - 11.2021
Personal Shopper/Claims Associate
Walmart Inc.
11.2016 - Current
Customer Service Representative
Alpine Access Inc. - Sykes
11.2014 - 03.2015
Project Coordinator
International Data Conversion Solutions, Inc.
11.2001 - 06.2008
Bachelor of Science - Information Tech. - Info. Security & Assurance
Purdue University Global
Associate of Science - Information Technology - Networking
Purdue University Global
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