Rizam Khan
Summary
Utilized my skills and knowledge to become an asset to the company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shop Manager/ DISPATHER
Garden City Mazda
01.2022 - 01.2024
- Record all repair orders, determine time required to perform work and when work is to be started so that it is finished when promised
- Communicate with Service Manager and Service Advisors to keep them informed at all times of available shop capacity
- Assign each repair to a qualified, productive employee and adjust distribution control according to assignment
- Reinforces company policies and adheres to manufactures standards
- Manage Used Car duties (Write up, Upsell, Close out, Update Used Car Tracking Sheet
- Make sure all shop equipment is up to date and working properly
- Run Technician time reports to ensure there is no unapplied time.
Assistant Service Manager
LEXUS OF R.V.C
01.2017 - 01.2022
- Greeting customers and receive customer information
- Handling customer complaints and maintaining high customer satisfaction standards
- Preparing and consulting total service estimates
- Reviewing and discussing daily goals.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Parts Manager
ATLANTIC AUDI
01.2015 - 01.2017
- Retail and Commercial Parts Manager
- Collaborate with managers to ensure best practice being implemented
- Order and stock basic parts, supplies and equipment
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Reviewing and discussing daily goals with team
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Handle and process warranty parts replacement
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Assistant service manager / service consultant
ATLANTIC NISSAN
01.2013 - 01.2015
- Greeting customers and receive customer information
- Preparing and consulting total service estimates
- Handling customer complaints and maintaining high customer satisfaction standards
- Reviewing and discussing daily goals.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Service Manager
PEP BOYS AUTO
01.2009 - 01.2013
- Managing daily operations, Monitor Service Department performance
- Making sure 15 (+) employee fulfill their duties
- Provide training and coaching on customer engagement
- Cleaning, organizing, ordering supplies and tools, etc
- Payroll, scheduling, making sure daily goals are met
- Preparing and consulting total service estimates
- Explaining how repairs were made and justify the consumers' cost
- Reviewing and discussing balance analysis of all line of business.
Express Service Technician
Millennium Toyota
01.2008 - 01.2009
- Balancing and changing tires, fluids, filters, batteries, tpms checkups, brakes, suspension
- Light duty mechanical work (under-car repair) recalls, light duty diagnostic, tune-ups
- Cleaning and maintaining shop standards.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY01.2006
900 HOURS ASE CERTIFIED CERTIFICATE - Automotive Repair and Services
Apex Technical School
New York, NY01.2008
Skills
- Reynolds and Reynolds, ERA Ignite with tablet and ADP applications
- Inventory Management
- Dealership experience
- Management
- Automotive Repair ,Service writing
- Computer literate; MS Office, Excel, Google drive
- Employee Scheduling , Brand Representation , Budget Adherence
Certification
Driver's License
Adaptability
Adapt easily to new concepts and responsibilities , Strong aptitude for technical applications and mechanical systems. Detail oriented and self motivated. Function efficiently as a team member or independently. Excellent Organization skills
Communication Skills
Excellent communication skills; both oral and written. Vibrant and energetic with a positive attitude
Timeline
Shop Manager/ DISPATHER
Garden City Mazda
01.2022 - 01.2024
Assistant Service Manager
LEXUS OF R.V.C
01.2017 - 01.2022
Parts Manager
ATLANTIC AUDI
01.2015 - 01.2017
Assistant service manager / service consultant
ATLANTIC NISSAN
01.2013 - 01.2015
Service Manager
PEP BOYS AUTO
01.2009 - 01.2013
Express Service Technician
Millennium Toyota
01.2008 - 01.2009
High School Diploma -
Richmond Hill High School
900 HOURS ASE CERTIFIED CERTIFICATE - Automotive Repair and Services
Apex Technical School
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