RIZELLE ANNE DOLLAR
MONTGOMERY,TX
Summary
A hardworking employee with proven record of reliability and responsibility,leadership skills, can work under time pressure and can adopt easily to dynamic changes.
A self motivated and dedicated professional eager to learn new things and creates a sense of optimism in the working environment.
A dedicated customer service professional with knowledge of self delivery and proven multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Advance Health Media, Global Services LLC
2012.07 - 2017.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinating venue management, caterers, contractors and equipment hire.
- Liaising with Medical Representatives to ascertain their precise event requirements.
- Ensuring insurance, legal, health and safety obligations are adhered to.
- Organizing facilities for security, first aid, car parking and traffic control.
- Researching markets to identify opportunities for events.
- Coordinating staffing requirements and staff briefing.
- Securing and booking a suitable venue or location.
- Identifying and securing a speakers or special guest.
Education
Bachelor Of Science - Nursing
Global City Innovative College
Taguig City, Philippines04.2012
High School
La Immaculada Concepcion School
Pasig City, Philippines03.2008
Skills
- Patient Care: Administering medications, wound care, patient education
- Customer Service: Conflict resolution, active listening, empathy, and service-oriented approach
- Problem-Solving: Identifying and addressing patient needs while adapting to changing environments
- Communication: Effective verbal and written communication with patients, families, and healthcare teams
- Customer Account Management
- Understanding Customer Needs
- Customer Data Confidentiality
- Issue and Complaint Resolution
LICENSES
Registered Nurse
Texas Board of Nursing
License # 1106393 valid through 10/31/2024
Registered Nurse
New York Board of Nursing
License # 850787 valid through 07/31/2025
Certification
- BLS-American Red Cross
- Child Abuse Identification & Reporting (completed July 18, 2021)
- Infection Control (completed July 18, 2021)
Timeline
Customer Service Representative II
Advance Health Media, Global Services LLC
2012.07 - 2017.12
Bachelor Of Science - Nursing
Global City Innovative College
High School
La Immaculada Concepcion School
- BLS-American Red Cross
- Child Abuse Identification & Reporting (completed July 18, 2021)
- Infection Control (completed July 18, 2021)
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