Summary
Overview
Work History
Education
Certification
Timeline
Generic

Rizky Nasution

85-104 66th Avenue, Rego Park,NY

Summary

Experienced Administrative with a background in Customer Service and Administrative Support. Skilled in handling administrative duties and customer inquiries. Proficient in Microsoft Office.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Staff

Vaslima Office (Clothing).
06.2021 - Current
  • Assisting with general administration including answering emails and calls, processing paper work, keeping clear records and files.
  • Processing orders through the online store including contacting customers if required.
  • Packing orders- including printing address labels and invoices.
  • Verifying orders, including customer's personal information and payment details.
  • Coordinate with the warehouse team to manage inventory levels and ensure products are available for sale.
  • Plan, budget and schedule fashion events.

Customer Service

PT. Telkomsel Indonesia
01.2016 - 12.2023
  • Communicating with customers through various channels.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.

Human Resources Staff

Revolving Fund Management Institution under the Ministry of Cooperatives and Micro, Small, and Medium Entreprises, Jakarta, Indonesia.
09.2017 - 02.2019
  • Responsible for recording all employee information such as personal data, attendance, benefits, compensation, tax data, and holidays. Always displaying the utmost discrection when dealing with any recruitment, sensitive and personal issues.
  • Organizing induction ceremonies and training for new staff. Compiling the following data about employees payroll- such as hours worked.
  • Setting up and maintaining an employee's personal files. Updating both manual and electronic personal records.
  • Cooperation with vendors such as banks and insurance for employee benefits.

Administrative Staff

Revolving Fund Management Institution under the Ministry of Cooperatives and Micro, Small, and Medium Entreprises, Jakarta, Indonesia.
02.2017 - 09.2017
  • Informed customers about product and procedure. 
  • Responsible for receive and check the completeness of documents of costumers who will coorporate with the company. 
  • Serving Customers by Telephone, Online Chat, and Face to Face. 
  • Responsible for receive and forward incoming and outgoing letters of employees and company leaders.

Personal Banking Officer (Premier Funding)

Hongkong Shanghai Banking Corporation (HSBC Bank)
06.2015 - 12.2015
  • Recommending and expalining banking services and products to clients based on their needs. 
  • Managing Client bank accounts,including open and closing accounts, and overseeing transaction. 
  • Preparing documentation to open or close accounts. 
  • Processing application for time deposit. 
  • Maintain relationship with customers.

Education

Bachelor of Economy - Management

Indonesia Banking School
Jakarta, Indonesia
09-2014

Certification

  • Customer Service Training Indonesia Banking School November 2011
  • Service Excelent Training Indonesia Banking School February 2011
  • Microsoft Office LPIA May 2015


Timeline

Administrative Staff

Vaslima Office (Clothing).
06.2021 - Current

Human Resources Staff

Revolving Fund Management Institution under the Ministry of Cooperatives and Micro, Small, and Medium Entreprises, Jakarta, Indonesia.
09.2017 - 02.2019

Administrative Staff

Revolving Fund Management Institution under the Ministry of Cooperatives and Micro, Small, and Medium Entreprises, Jakarta, Indonesia.
02.2017 - 09.2017

Customer Service

PT. Telkomsel Indonesia
01.2016 - 12.2023

Personal Banking Officer (Premier Funding)

Hongkong Shanghai Banking Corporation (HSBC Bank)
06.2015 - 12.2015

Bachelor of Economy - Management

Indonesia Banking School

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Rizky Nasution