Rizsamhe Alesna

• Directed all aspects of daily store operations including inventory, scheduling, POS updates, and cash handling.
• Drove customer engagement through personalized service, strategic merchandising, and event planning.
• Hired, trained, and mentored staff to exceed performance expectations and maintain high service standards.
• Utilized sales reporting and trend analysis to adjust strategies and optimize store profitability.

Key Achievements:

• Surpassed monthly sales goals in 4 out of 5 months, including +50% over plan in May, +27% in January, and +24% in March.
• Led the store in client engagement and repeat customer conversion.
• Successfully planned and executed in-store promotions that boosted foot traffic and product visibility.

• Delivered strong customer service through tailored recommendations and relationship-building outreach.
• Monitored sales trends and adapted department strategies accordingly.
• Led daily team operations, including performance reviews, team meetings, and cross-department collaboration.
• Trained new hires and maintained alignment on policies, sales targets, and service standards.

Key Achievements:

• Individually ranked #1 company-wide in sales for BSW/Active/Moderns on three separate occasions, with my department consistently leading in-store sales throughout my tenure.
• Developed a personalized outreach strategy that contributed to increased client return rate.
• Played a key role in improving departmental communication and team performance.

• Promoted to Team Lead within 8 months — recognized for surpassing sales targets and delivering top-tier customer service.
• Trained and coached team members on service, sales techniques, and credit card initiatives.
• Resolved escalated customer issues and ensured satisfaction through efficient problem-solving.
• Calculated monthly credit goals based on prior performance and tracked results to optimize credit capture and improve overall performance.

Key Achievements:

• Consistently met or exceeded sales segments by tracking performance every 2 hours and adjusting team focus in real time to achieve daily sales goals.
• Calculated monthly credit goals based on prior performance and tracked results to optimize credit capture and improve overall performance.
• Ranked #1 in credit card sign-ups within the store for 6+ consecutive months and placed in the top 25% of all Victoria’s Secret/PINK locations nationwide.
• Recognized for leadership in onboarding, training, and mentoring new team members, ensuring team alignment with corporate objectives.

• Began as a cashier, providing efficient and friendly checkout service and resolving customer inquiries.
• Transitioned into a key support role for the launch and daily operations of Isles Online, the store’s digital shopping platform.
• Handpicked and packed customer orders with accuracy and attention to detail to ensure order satisfaction.
• Entered end-of-day documentation, inventory records, and order fulfillment data to maintain operational accuracy.
• Supported process development during the program’s early stages, contributing to system improvements and workflow efficiency.