
Dynamic Vice President at Bank of America with a proven track record in Agile coaching and project management. Expert in driving continuous improvement and enhancing team performance through effective backlog grooming and metrics tracking. Adept at fostering relationships and leading cross-functional teams to achieve high-quality deliverables. Certified Scrum Master consistently improving team velocity Sprint over Sprint
· Analyzing Requirements & participating in the meetings with Onsite & offshore team
· Acted as On-site coordinator with TransUnion (in US) and supported/guided offshore team for various critical project deliverables
· Creation of test plan, test cases, test data & Execution of test cases with the stipulated timeline
· Functional testing, System Integration testing, Negative testing, BVA Testing & Regression testing (Manual & Automation testing)
· Performed Data analytics testing on the HEDIS Application
· Performed Web Services testing using SOAP UI Pro for the Healthcare Web services (PFS, AVQI etc)
· Used SQL Scripting for verifying and updating the data base values to produce different set of results.
· Conducted RCA Meeting with the entire Domain team to identify root causes of the Production defects and to discuss further steps on handling the same
· Analyzing BRS and HLSD
· Creation of test plan, test cases and test data - Functional, System Integration and Regression testing
· Creation of customer accounts, Add/removal of Price plans, Add-ons, Campaigns using PeopleSoft CRM
· Creation of usage for various events using event files and rating the files using Singl.eView
· Assigning bill schedules and performing bill runs using Singl.eView.
· Invoice generation, Verifying the bill format and Verifying the monthly charges and usage charges for various events
· Testing the Interactive Voice Response(IVR) system to check account status and performing top- ups
· Creation of Product, Category codes and Voucher stocks for Prepay customers using VCS online systems
· Performing top ups using decrypted pins of vouchers, verifying new balances, purchase of add-ons, consuming the Free Units and verifying the remaining balance units using VMS online systems
· Using Test Director for raising Defects and follow-up and closure of defects
Soft Skills
Technical Skills
Essential Tools