Summary
Overview
Work History
Education
Skills
Software
Certification
Software
Timeline
Generic
Rizwan Ahmed

Rizwan Ahmed

Doha

Summary

Dynamic PMP-certified professional with over 20 years of technology experience, complemented by Product Owner and Salesforce Administrator certifications. Demonstrated expertise at Qatar Airways in Salesforce CRM implementation, product development, and enterprise solutions, driving significant improvements in operational efficiency. Proficient in Agile methodologies, strategic planning, and cross-functional collaboration, consistently delivering impactful business and technology outcomes. Recognized for exceptional analytical thinking, stakeholder engagement, and the ability to lead initiatives that align seamlessly with organizational objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Systems Officer

Qatar Airways
04.2021 - Current
  • Played pivotal role in successfully implementing Salesforce CRM at Commercial Department of Qatar Airways. Contributions encompassed plan execution, and optimization phases of this project, demonstrating ability to collaborate effectively and drive technology solutions that meet needs of Business Users.
  • Worked as Product Owner managed roll-out various modules of enterprise application called Galaxy which is one stop shop for Commercial department of Qatar Airways.
  • Brought Analytics Platform in Incentive modules thereby reduced revenue leakage by 50%.
  • Worked with British Airways for Joint Business Program to reduce cost by 15% for both Qatar Airways & British Airways.
  • Took lead role for Product increment set up & implementation. Managing budgeting exercise and prioritization of projects for department.
  • Effectively negotiated sprint goals with team, which resulted in slashing delivery time by 20% in single quarter.
  • Planned and estimated 2-week sprints in realistic yet time-efficient manner that allowed teams to deliver 97% of MVP according to department roadmap.

Systems Engineer

Qatar Airways
08.2010 - 03.2021
  • Worked as Senior Database developer to designing Database model both in Oracle and Postgre Databases.
  • Worked as Data Engineer to build ETL tasks using Informatica and Pentaho.
  • Collaborated with Business Intelligence developers to Build analytical reports using Power BI.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Delivered complex business requirements without any issues by leveraging strong troubleshooting skills and extensive oversight.
  • Drove data analysis, resolving complex business issues and proposing long-term system solutions.
  • Devised work plans and adhered to strict deadlines in system or database development, communicating with team members throughout process.

Assistant Systems Engineer

Tata Consultancy Services
07.2006 - 07.2010
  • Worked as Oracle PL/SQL developer to design & develop databases.
  • Worked for telecom client & worked for B2B application with over 5,000 users.
  • Reduced operational service calls by 50% by automation various process.
  • Worked on technologies like TIBCO-BPM & Unix shell scripting.
  • Worked in Data Migration project with over 1 TB Data.
  • Worked for implementing BCP and DR setup for B2B application.

Education

Bachelor of Engineering (B.E.) - Mechanical Engineering

National Institute of Technology Karnataka
05.2006

Skills

  • Product Development
  • Strategic Planning
  • Salesforce CRM
  • Agile Methodologies
  • Scrum Framework
  • AI & Machine Learning

Software

Salesforce CRM

Tableau

Oracle PL/SQL

Power BI

Python

Certification

  • Project Management Professional (PMP) -Sep 2025
  • Professional Scrum Product Owner I (PSPO I) - Nov 2023
  • Salesforce Certified Data Architect - Sep 2023
  • Salesforce Certified Administrator - Feb 2023
  • PH125.8x: Data Science: Machine Learning from Harvard X - May 2020

Software

  • Salesforce CRM - Excellent
  • Tableau - Very Good
  • Oracle PL/SQL - Excellent
  • Power BI - Very Good
  • Python - Very Good
  • R Programming - Good
  • Informatica - Good
  • Pentaho - Very Good

Timeline

Lead Systems Officer

Qatar Airways
04.2021 - Current

Systems Engineer

Qatar Airways
08.2010 - 03.2021

Assistant Systems Engineer

Tata Consultancy Services
07.2006 - 07.2010

Bachelor of Engineering (B.E.) - Mechanical Engineering

National Institute of Technology Karnataka

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