Rizza Sabinay
Virginia Beach,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Group Home Staff
Patches Group
03.2022 - Current
- Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
- Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
- Promoted resident independence by encouraging self-care and decision-making skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
- Coordinated recreational activities for diverse groups of residents, promoting social interaction and mental stimulation.
- Enhanced residents'' well-being by developing and implementing individualized care plans.
Cashier
Seung Lee
07.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Manager
Harrel and Harrel Inc.
02.2017 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associate of Science - Human Services
Post University
Waterbury, CTAssociate of Science - Criminal Justice
Post University
Waterbury, CT08.2020
Skills
- Housekeeping tasks
- Mental health awareness
- Professional boundaries
- Nutritional planning
- Activity Planning
- Problem-solving abilities
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Time Management
- Multitasking Abilities
Timeline
Group Home Staff
Patches Group
03.2022 - Current
Cashier
Seung Lee
07.2021 - Current
Manager
Harrel and Harrel Inc.
02.2017 - 07.2021
Associate of Science - Human Services
Post University
Associate of Science - Criminal Justice
Post University
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