RIZZA GINELLE BELARMINO
Los Angeles,CA
Summary
Experienced customer service representative with over 8 years of proven track record in telephone and in-person customer service, including sales, tech support, and conflict resolution. Proficient in major customer service software, adept at handling customer inquiries, and maintaining a positive attitude in high-pressure situations. Committed to enhancing the quality of people's lives through exceptional care and service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/ Scheduler
La Hydro Jet
03.2024 - 04.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Front Desk
Studio Lodge Hotel
12.2021 - 03.2024
- Ensured guest satisfaction by handling requests and complaints with effective service recovery.
- Processed cash payments in line with established guidelines.
- Monitored parking lot regularly using security cameras.
- Ensures timely and effective management of guest arrivals and departures.
- Maintained compliance with procedures to protect identity, safety, and security of guests and staff.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Service Dispatcher/Office Assistant
Mauheran Plumbing
05.2021 - 01.2024
- Managed inbound communication through calls and emails.
- Streamlined vendor interactions to support service technicians in acquiring necessary materials.
- Adhered to Operational Excellence guidelines while addressing client needs.
- Optimized service call management by using Housecall Pro for scheduling and dispatch.
- Managed client communications through email and phone with timely and pleasant responses.
- Collaborated with plumbing team to enhance scheduling efficiency.
- Handled complaints with professionalism and offered service details.
- Supervised workload distribution to optimize resource utilization and service effectiveness.
- Maintained and updated call logs, call records, and other important documentation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Paralegal Studies
Pasadena City College
Pasadena, Ca01.2027
Skills
- Proficient in QuickBooks, MS Office, Word, Excel, Teams and Outlook
- Excellent Written and Verbal Communication Skills
- Able to Work Under Pressure
- Detailed Oriented and Able to Multi-Task
- Proactive and Motivated with Strong Problem Solving and Follow Up Skills
- Positive and Professional Demeanor in-person and over the phone
- Ability to Resolve Issues Quickly and Efficiently
- Able to Work Independently and/or a Team Player
- Customer Service Oriented with Strong Interpersonal Skills
Timeline
Customer Service Representative/ Scheduler
La Hydro Jet
03.2024 - 04.2025
Front Desk
Studio Lodge Hotel
12.2021 - 03.2024
Service Dispatcher/Office Assistant
Mauheran Plumbing
05.2021 - 01.2024
Associate of Science - Paralegal Studies
Pasadena City College
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