Rizza Joy Mananquil
Woodside,NY
Summary
I am a highly-motivated employee with the desire to take on new challenges. I have strong work ethics, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Accounting Associate
Global Prestige & Co., LLC
Elmhurst, NY
03.2023 - Current
- Compiled, processed and maintained invoices for all customers to ensure accuracy and timeliness of payments.
- Assisted with the collection process by making outbound calls to customers regarding past due invoices or other billing inquiries.
- Performed administrative duties such as filing documents, responding to emails or other correspondence related to the Accounts Receivable department.
- Created ad-hoc reports upon request from senior management team members.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Developed strong professional rapport with vendors and clients.
- Handled recurring payroll functions
- Managed the staffing process and successfully addressed employee concerns.
- Completed various ad hoc tasks as assigned
Sales and Customer Support
Trim Store
Manhattan, NY
07.2022 - Current
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Resolved escalated customer complaints in a timely manner.
- Responded promptly to customers seeking assistance or information about products and services offered by the company.
- Worked closely with management team to develop innovative solutions that would enhance the overall customer experience.
- Resolved customer complaints regarding sales and service.
Billing and Invoicing Processor/Lead
Dole Sunshine Company
Davao City
12.2016 - 06.2022
- Successfully managed the migration of the invoicing process covering the Philippines, Asia, Europe and North America markets in Thailand to the Philippines
- Implemented and established invoicing process projects which addressed process gaps
- Engaged in operations review on a regular basis with the team and the stakeholders
- Ensured completion of the monthly, quarterly, and yearly financial closing activities, reports, and audit controls to stakeholders
- Monitored closely the team's performance by conducting weekly business metrics review
- Processed and sent invoices, adjustments, and credit memos to customers in a timely manner
- Analyzed past due invoices and identified areas of improvement within the billing process
- Answered inquiries from customers regarding account status, charges, and adjustments
- Provided support to other accounting departments in resolving issues associated with the billing and invoicing process
Customer Service Lead
IBM, Global Business Services
Naga City
05.2014 - 12.2016
- Managed knowledge transfer and customer service process migration in Texas, USA to the Philippines
- Assisted team members with difficult queries when required
- Worked closely with other departments to resolve complex customer issues
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Strengthened customer retention by offering discount options
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Maintained current knowledge of company products, services, and processes
- Promoted available products and services to customers during service
Credit and Collections Accounting Specialist
Henkel
Makati
08.2012 - 05.2014
Deductions Accounting Analyst
IBM, Global Business Services
Manila
11.2009 - 08.2012
Education
Bachelor of Science - Management Accounting
Holy Cross of Davao College
New York City, NYSkills
- Accounts Receivable Management
- Account Reconciliation
- Application Expertise
- Continuous Process Refinement
- Effective Customer Engagement
- Experienced with QuickBooks Software
- Invoice Management
- Microsoft Office Proficiency
- Organizational Skills
- Proven Sales Experience
- Results-Driven Approach
Timeline
Accounting Associate
Global Prestige & Co., LLC
03.2023 - Current
Sales and Customer Support
Trim Store
07.2022 - Current
Billing and Invoicing Processor/Lead
Dole Sunshine Company
12.2016 - 06.2022
Customer Service Lead
IBM, Global Business Services
05.2014 - 12.2016
Credit and Collections Accounting Specialist
Henkel
08.2012 - 05.2014
Deductions Accounting Analyst
IBM, Global Business Services
11.2009 - 08.2012
Bachelor of Science - Management Accounting
Holy Cross of Davao College
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