R.J. Nuñez
Austin,TX
Summary
Diligent, ambitious, hospitality professional and solutions-oriented problem solver with 10+ years of service industry and leadership seeking to fulfill the Dining Specialist role for Velocity Black where interpersonal skills, extensive knowledge of the best restaurants in the world will be applied. Eager to demonstrate quality customer service and effective knowledge of the dining scene around America to meet company goals.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Hestia - Emmer And Rye Hospitality Group
11.2021 - Current
- Resolved problems promptly to elevate guest approval.
- Responsible for managing staff of over 30 employees.
- Managed budget implementations, employee reviews, training, schedules.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account employee strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Banquet Captain
Trulucks Restaurant Group
06.2016 - 10.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Managed budgeting and invoicing for both large and small-scale events.
- Directed and managed banquet functions for up to 64 person event.
- Supervised and mentored kitchen and serving staff.
Server Trainer
Perrys Steakhouse & Grille
12.2014 - 05.2016
- Taught staff how to deliver outstanding service to every guest without sacrificing profit objectives.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Server
Headliners Club
11.2013 - 12.2014
- Served food and beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported needs of 50 person wait staff who attended to specific needs of countless guests daily for private club with social relevancy and intentionality.
Skills
- Leadership
- Critical thinking
- Communication
- Team Development
- Organization
- Relationship Building/Maintaining
- Self Awareness
- Patient
- Multitasking
- Attention to detail
Accomplishments
- Hestia - Wine Spectator - 2023 Best of Award of Excellence
- Hestia - Voted in the Worlds 50 Best Discovery list in 2022
- Esquire - No. 4 of 40 Best New Restaurants in America
- Robb Report - 10 Best New Restaurants in America
Timeline
Assistant General Manager
Hestia - Emmer And Rye Hospitality Group
11.2021 - Current
Banquet Captain
Trulucks Restaurant Group
06.2016 - 10.2021
Server Trainer
Perrys Steakhouse & Grille
12.2014 - 05.2016
Server
Headliners Club
11.2013 - 12.2014
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