Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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RJ Smith

Placentia,CA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Dynamic and personable and well-versed in travel arrangements. Highly communicative professional with more than four years of expertise at The Walt Disney Theme Parks and Resorts. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Guest Relations Associate

The Walt Disney Company
10.2022 - Current
  • Worked closely with guests, some VIP, with high degree of respect for privacy.
  • Created welcoming and comfortable environment for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Assisted guests with variety of services and local attraction information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Scheduled and confirmed restaurant reservations for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained accurate and up-to-date records of guest information.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Provided accurate information regarding local attractions, restaurants and activities.

Merchandise

The Walt Disney Company
01.2020 - 08.2022
  • Updated pricing and signage to complete product displays and educate customers
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
  • Ran markdown reports, managed store replenishment
  • Assisted guest with multiple needs
  • Assembled quarter and full-size point of purchase promotional displays
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Sales Associate

JCPenney
01.2017 - 05.2021
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to effectively build rapport and lasting relationships
  • Helped customers locate products and checked store system for merchandise at other sites
  • Worked alongside retail representatives to enhance product presentations and advertising collateral
  • Tracked stock using company inventory management software
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Front Desk Receptionist

University Of Louisiana At Lafayette
09.2015 - 01.2017
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Promoted local entertainment and sporting events and offered details to assist students and patrons
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Education

Bachelor of Arts - Film Production

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Merchandise movements
  • Cleaning procedures
  • Equipment monitoring
  • Promotional support
  • Store organization
  • Product inventory counts
  • Markdown procedures
  • Reliable and punctual
  • Price tagging and shelf labeling
  • Exceptional communication
  • Hospitality Management
  • Reservation Management
  • Food and beverage knowledge
  • Local Area Knowledge
  • Complaint Handling
  • Brand representation
  • Stress Tolerance
  • Concierge services
  • Upselling abilities
  • Security awareness
  • Activity Planning
  • Guest satisfaction
  • Disability Awareness

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of students in the development of multiple student films, advertisements, and documentaries
  • Supervised team of tens of staff members.
  • Resolved product issue through consumer testing.
  • Led merchandising and inventory management at multiple retail stores.

Hobbies and Interests

  • Film
  • Theme parks
  • Advertising
  • Human relations
  • Guest service
  • Children's activities

Timeline

Guest Relations Associate

The Walt Disney Company
10.2022 - Current

Merchandise

The Walt Disney Company
01.2020 - 08.2022

Sales Associate

JCPenney
01.2017 - 05.2021

Front Desk Receptionist

University Of Louisiana At Lafayette
09.2015 - 01.2017

Bachelor of Arts - Film Production

University of Louisiana At Lafayette
RJ Smith