Ronald Steck II
Minneapolis,MN
Summary
Dynamic Senior IT Analyst with a proven track record at The Toro Company, where I led cybersecurity initiatives, achieving a 25% productivity boost through AI integration. Expert in digital forensics and cybersecurity frameworks, I excel in leadership and cross-functional collaboration, mentoring teams to exceed project goals while enhancing security and operational efficiency.
Overview
10
10
years of professional experience
14
14
Certifications
Work History
Senior IT Analyst
The Toro Company
Shakopee , Minnesota
05.2023 - Current
- Directed cybersecurity initiatives, conducting advanced risk assessments to identify and mitigate vulnerabilities.
- Led incident response and forensic investigations, neutralizing malware threats, and preventing potential breaches.
- Conducted research on emerging technologies in support of infrastructure development efforts.
- Pioneered the integration of AI-driven solutions, streamlining operations and achieving a 25% increase in productivity while reducing costs by 15%
- Designed and executed proactive maintenance schedules, cutting system downtime by 30%.
- Negotiated vendor contracts and managed budgets, ensuring project delivery under budget and ahead of schedule
- Advanced the integration of intelligence frameworks, aligning security operations with industry best practices
- Implemented software tools to assist in threat detection, prevention and analysis.
- Researched emerging threats using threat intelligence sources.
- Provided technical advice on security best practices and procedures.
- Collaborated with IT teams to develop secure configurations for operating systems, applications, and hardware devices.
Service Desk Analyst I
Starbucks
Bloomington, Minnesota
05.2015 - 05.2023
- Delivered comprehensive technical support, resolving issues across desktop, POS, and Oracle systems with a 98% First Call Resolution rate
- Revamped and standardized training materials, boosting team productivity and knowledge retention
- Trained and mentored over 120 new hires annually, cultivating a high-performing team culture
- Spearheaded the launch of a chat-based support channel, increasing accessibility and response times
- Applied advanced troubleshooting techniques, resolving network equipment issues and minimizing downtime
- Achieved measurable improvements in training efficiency, enhanced service delivery, and ensured seamless connectivity for a global workforce
- Delivered exceptional technical support for diverse platforms, including MacOS and Windows
- Streamlined support operations, reducing resolution times and enhancing user satisfaction
Education
Master of Science - Cybersecurity and Information Assurance
Western Governors University
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Skills
- Cyber Reconnaissance
- Digital Forensics
- STIX/TAXII
- MITRE ATT&CK
- Pyramid of Pain
- Behavioral Analysis
- Security tools
- Rapid7
- Threat Intelligence Platforms (TIPs)
- JAMF MDM
- Firewall Configuration
- NIST Cybersecurity Framework
- ITIL Practices
- SQL
- Python
- Machine Learning Architecture
- Generative AI
- Leadership
- Team mentoring
- Project management
- Cross-functional collaboration
- Stakeholder engagement
- Presentation skills
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
- CompTIA PenTest+
- CompTIA Project+
- CompTIA CASP+
- ISACA CISM
- ISC2 SSCP
- Microsoft Technology Associate: Database Fundamentals
- ITIL v4
- CompTIA CNSP
- CompTIA CNVP
- CompTIA CSAP
Websites
Memberships and Honors
Member of The National Society of Leadership and Success (Sigma Alpha Pi)
WGU Excellence Award for Secure Network Design
Affiliations
- Local Community Theatre actor
- Avid board game aficionado
- Music connoisseur
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