Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ja'kerra Rollins

Dallas,TX

Summary

Detailed Customer Service Expert known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Ambassador

Towne Park/BUMC Dallas
Dallas, TX
12.2023 - Current
  • Provided direct patient care and assistance to healthcare team members.
  • Ensured that all equipment was properly maintained and sterilized.
  • Maintained accurate records of visitor management system
  • Observed changes in conditions and reported any abnormalities to the supervisor on duty.
  • Explained directions to patients and their families.
  • Provided emotional support for patients and families during difficult times.
  • Reported any challenging behavior to supervisors immediately.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Participated in quality improvement activities within the department.
  • Helped create a safe environment by following infection control policies.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Maintained cleanliness of transport vehicles and equipment.
  • Provided timely transportation services for outpatients to various medical facilities.

Shipping and Receiving/Dispatcher

Highline LLC
Dallas, TX
01.2023 - 11.2023
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Scheduled loads according to priority and available equipment.
  • PRMS inventory management system and Boss transportation management system

Front Desk Receptionist/Night Auditor Supervisor

La Quinta Inns & Suites
Killeen, TX
07.2023 - 10.2023
  • Prepared, posted, verified, and recorded customer payments and transactions related to accounts receivable and payable.
  • Created invoices for account receivable and payable; submitted invoices to customers for accounts payable and receivable for any early or late check in fees, pet fees, cancellation fees and incidental fees.
  • Communicated with customers and third party booking services concerning new reservations, old reservations, delayed, cancelled, or rescheduled bookings.
  • Investigated and responded to customer maintenance damages and any shortages on room inventory or special accommodations.
  • Ran daily, weekly and monthly reports to close day and meet objectives.

Client Service Coordinator/Dispatcher/Escalation Specialist

Checksammy Inc
Addison, TX
01.2022 - 09.2022
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Developed strong relationships with clients through regular contact and follow-up communication.
  • Managed client accounts, including billing, payments and scheduling of services.
  • Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
  • Verified load accuracy to determine vendor payout amount .

Return Merchandise Authorization Supervisor

Denali Advanced Integration / 3MD Inc
Plano, TX
01.2017 - 12.2021
  • Helped resolve employee issues and disputes.
  • Reported all warehouse needs and equipment needs.
  • Directly communicated with vendors via email and phone calls.
  • Reconciled for thousands of devices shipped out overtime tracked them and made sure they were returned.
  • Followed up with inquires and problem solved issues; related to purchases, sales orders, returned purchases, returned orders through email and over the phone while obtaining continuous multitasking skills.

Education

Certified Nurse's Assistant Certificate - Nursing

CE Global
Garland, TX
12.2021

TDCJ Correctional Officer Cert. - Corrections

Gary Job Corps/TDCJ
San Marcos, TX
08.2014

High School Diploma - High School

South West Texas High School
San Marcos, TX
08.2014

Some College (No Degree) - Law (Pre-Law)

Collin College
Plano

Skills

  • Organization skills
  • Remote desktop services and support
  • Customer services
  • Inbound & Outbound Customer Service
  • Accounting
  • Customer Engagement
  • Accounts payable and receivable
  • Project Management
  • Team Assignments
  • Social Perceptiveness
  • Verbal And Written Communication
  • Medical Terminology Knowledge
  • Vital Sign Monitoring
  • Medical Principles
  • Vitals Documentation
  • Patient Monitoring
  • Patient Vital Taking
  • Hipaa Compliance
  • Office manager - Proficient
  • Customer service - Proficient
  • Technical support - Proficient
  • Customer focus & orientation - Proficient
  • Scheduling - Proficient
  • Legal skills - Proficient
  • Attention to detail - Proficient
  • Business math - Proficient
  • Bookkeeping - Proficient
  • Managing accounts in QuickBooks - Proficient
  • Principles of accounting - Proficient

Certification

Baylor Scott & White 2024

  • Overview of Insurance Verification Process for EBO
  • HTPN Patient Safety Liaison Training
  • Counting Carbs and Meal Planning for Patients with Diabetes
  • Challenging Behaviors
  • Epic Referral Demo | 3 Call Attempt
  • Referral Authorizations for PPO and HMO Plans
  • How to Access Referral from Patient's Chart
  • How to Schedule HMO Plan Referrals
  • Heart Failure Action Plan Patient Teaching Demo
  • cGMP and cGTP Regulations for Research

References

References available upon request.

Timeline

Patient Access Ambassador

Towne Park/BUMC Dallas
12.2023 - Current

Front Desk Receptionist/Night Auditor Supervisor

La Quinta Inns & Suites
07.2023 - 10.2023

Shipping and Receiving/Dispatcher

Highline LLC
01.2023 - 11.2023

Client Service Coordinator/Dispatcher/Escalation Specialist

Checksammy Inc
01.2022 - 09.2022

Return Merchandise Authorization Supervisor

Denali Advanced Integration / 3MD Inc
01.2017 - 12.2021

Certified Nurse's Assistant Certificate - Nursing

CE Global

TDCJ Correctional Officer Cert. - Corrections

Gary Job Corps/TDCJ

High School Diploma - High School

South West Texas High School

Some College (No Degree) - Law (Pre-Law)

Collin College

Similar Profiles

CREATE PROFILE
Ja'kerra Rollins