Summary
Overview
Work History
Education
Skills
Timeline
Generic

R. Jaymes Allen

Las Vegas,NV

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 12 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Technician

Apple Retail
11.2011 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives to increase production by 60%
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed operation to diagnose and troubleshoot reported issues to decrease repeat repairs by 25%
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Mentored junior technicians in maintenance, repair and reporting duties to strengthen and increase their productivity by 50%
  • Drafted preventive maintenance schedule to support equipment longevity.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Liaised with internal departments to optimize productivity and efficiency.

Human Resources Assistant Manager

Nissan Motor Corporation
02.1994 - 08.2011
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Oversaw benefits provided to employees.
  • Held orientation for up to 25 new personnel to give information on policy and daily procedures .
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Recruited top talent to maximize profitability.

Education

Bachelor of Arts - Christian Studies

Claremont School of Theology
Claremont, CA
06.1991

Bachelor of Arts - Human Resources Management

Fresno State University
Fresno, CA
09.1986

Skills

  • Equipment Repair
  • Issue Analysis
  • System Troubleshooting
  • Customer Service
  • Operations Monitoring
  • System Installation
  • Production Scheduling
  • Issue Resolution
  • Multitasking and Organization
  • Attention to Detail
  • Troubleshooting
  • Written/Verbal Communication
  • Preventive Maintenance
  • Relationship Building
  • Customer Rapport
  • Performance Improvement

Timeline

Technician

Apple Retail
11.2011 - Current

Human Resources Assistant Manager

Nissan Motor Corporation
02.1994 - 08.2011

Bachelor of Arts - Christian Studies

Claremont School of Theology

Bachelor of Arts - Human Resources Management

Fresno State University
R. Jaymes Allen