R. Jaymes Allen
Management
Las Vegas,NV
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Apple Retail
11.2011 - Current
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assistant Store Manager
Aaron Brothers Art & Framing
09.2008 - 10.2011
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Science - Business Administration And Management
Fresno State University
Fresno, CASkills
- Customer-focused
- Employee Development
- Customer Relationship Management Software (CRM)
- Excellent time management skills
- Work Prioritization
- Training and mentoring
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPaid time offWork from home optionAccomplishments
- Supervised team of [108] staff members.
- Successfully recruited and trained 150 plus new customer service representatives.
Willing to relocate
From California to Texas
Timeline
Customer Service Manager
Apple Retail
11.2011 - Current
Assistant Store Manager
Aaron Brothers Art & Framing
09.2008 - 10.2011
Bachelor of Science - Business Administration And Management
Fresno State University