R Joy Rollins
Capitol Heights,MD
Summary
Results-driven leader recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and fiscal planning. Known for adept time-management, interpersonal, and multitasking skills.
Overview
15
15
years of professional experience
Work History
Night Auditor
Marriott International
Washington, DC
12.2015 - 01.2021
- Analyzed computerized financial information for discrepant check figures, postings, and documents from daily hotel business for accurate numbers for Accounting team.
- Supported management to include sending prompt emails to keep communication and proper documentation in circulation up to sending the Manager On Duty Report for entire hotel notification.
- Prepared, maintained, and distributed statistical, financial, accounting, and auditing of daily hotel performance.
- Performed front desk operations to include Rooms Control, At Your Service, and worked alongside Loss Prevention, Housekeeping, and Engineering.
- Handled complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with customers and other overnight departments to choose the best solution and solve problems.
- Worked at additional hotels to include task force at WASCC, WASKB, WASWE.
- Compiled budget documents and monitored costs to maintain control systems.
- Tracked income and expenses for business using MARSHA.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Processed end-of-day paperwork using PMS and Ci/TY, verifying deposits and rectifying discrepancies.
Charge Technician/ Collection Tech Specialist (Phl
American Red Cross
Baltimore, Lochearn County, Maryland
03.2012 - 03.2015
- Supervise a team of 10-20 tech specialist conduct donor health history screening complete of vital signs and donor verification processes to determine eligibility and complete the phlebotomy for the collection of whole blood units.
- Perform blood drive functions to include recruiting donors, providing follow-up reports, setting up blood drive equipment, processing, labeling, and packing blood, aid donors in recovery, and address any issues upon denial.
- Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services.
- Perform all duties and responsibilities to federal, state, and local regulations in addition to ARC policy with zero error in compliance to standard operating procedures, including current CPR & First Aid Certifications.
Medical Assistant Student Intern
Everest Institute
, MD
01.2011 - 01.2012
- Assisted physicians by preparing patients for procedures, EKGs, fluoroscope, phlebotomy, glucose testing, and pulmonary function tests.
- Document all charting manually and using EMR system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Perform urine analysis, HCG tests, and patient phlebotomy.
Dental Receptionist
Rochelle
Curtis, Prince George, DDS, Maryland
08.2005 - 01.2011
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Maintain office records to include keeping track of supply orders, documenting patient dental treatments and transactions, following office procedures for patient referrals and scheduling of office appointments.
- Finance duties include maintaining office accounts receivable information, verifying dental benefits, making financial arrangements with patients before treatments, and ordering office and administrative supplies.
Education
Master of Science - Law
UMD-Francis King Carey School of Law
Baltimore, MD 08.2023 - Current
Bachelor of Science - Healthcare Management, Healthcare Information Management
University Of Maryland Global Campus
College Park, MD2022
Organizational Management Certification - Business Administration And Management
University Of Maryland Global Campus
2022
Associate of Science - Healthcare Education
Prince George's Community College
Upper Marlboro, MD2020
Medical Assistant Certification -
Everest College
2011
Skills
- Staff Training and Development
- Supervision & Leadership
- Attention to detail
- Auditing
- Customer service
- Spanish-speaking abilities
- Multitasking and Organization
- Conflict & Dispute Resolution
- Conflict/issue documentation
Languages
English (Advanced)
Spanish (Moderate)
Affiliations
- Presidential Dean’s List (all terms)
- Peer Review Panelist Phi Theta Kappa
- Mu Alpha Theta Treasurer of Medical Department at Everest
- Upsilon Phi Delta member
- Tau chapter of the Alpha Sigma Lambda Honor Society
- BSA Scoutmaster
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney