R. Joy Williams
Houston
Summary
Customer-centric expert with 28 years of experience in real estate management, financial oversight, client retention, employee supervision, training, and agile project management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Commercial Portfolio Manager
The Ainbinder Company
Houston
03.2024 - Current
- Managing operations and financial responsibilities for five luxury retail centers, achieving a budget surplus by implementing cost-saving measures, and ensuring compliance with COI. Conducted quarterly budget reforecasting, annual budgets, and CAM reconciliations.
- Led capital improvement, agile project management initiatives, including build-outs and renovations, enhancing property value and tenant satisfaction.
- Negotiated contracts and managed vendor relations, improving service quality, and reducing costs.
- NOI optimization.
Commercial Portfolio Manager
Colliers International
Tampa
06.2021 - 05.2024
- Managed operations and financial responsibilities for a portfolio of 12 properties, including medical, government, industrial, retail, office, mixed-use, and flex.
- Partnered with the construction team on buildouts and renovations, enhancing property value and tenant satisfaction by overseeing project management initiatives.
- Conducted CAM reconciliations, prepared annual budgets, and performed forecasting, improving financial planning and vendor management.
- Risk management & safety programs, multi-site operations management, performance coaching & mentoring, talent recruitment and onboarding, and payroll submissions bi-weekly through Workday for 10 employees.
Property Mgr. for Addison on Cobblestone
Fogelman Properties
Atlanta
04.2018 - 06.2021
- Led construction project management for new construction and rehabs, enhancing property value and tenant satisfaction by overseeing project management initiatives, weekly financials, and asset reporting.
- Developed and managed annual budgets and forecasting.
- Supervised employee hiring, training, and supervision, improving team performance, and ensuring compliance with Fair Housing laws. ADP Payroll for 8 employees.
- Three years on the Membership Committee for the Atlanta Apartment Association.
Multi-Site Property Manager
WRH Realty/GoldOller
Atlanta
01.2014 - 04.2018
- Directed project management initiatives for rehabs at three properties, improving asset value and tenant experience. Cross-functional team leadership, talent recruitment, and development. Property inspections and maintenance.
- Implemented budgetary controls and expense management strategies, resulting in increased revenue.
- Supervised maintenance schedules and in-house upgrades to ensure operational efficiency.
Residential Property Manager
Excalibur Homes/Crown Realty
Atlanta
03.2011 - 12.2013
- Managed a portfolio of 400 residential single-family homes, ensuring smooth operations and high occupancy rates.
- Scheduled and coordinated maintenance, showings, move-ins/move-outs, renewals, and lease signings, enhancing tenant satisfaction and retention.
- Maintained compliance with home inspections, and home warranty work order scheduling and processing.
Assistant General Manager
Budget Suites of America
Dallas
02.2010 - 01.2011
- Company Overview: (Extended Stay Hotel)
- Assisted the General Manager in managing operations of a midrise extended stay hotel with over 500 units.
- Performed manual accounting and collections, enhancing financial reporting accuracy and reducing discrepancies.
- Scheduled cleaning and supervised employees, increasing team productivity and ensuring compliance with company standards.
- (Extended Stay Hotel)
Group Programs Administrator
WizeTrade/MB Trading
Frisco
11.2007 - 01.2010
- Company Overview: (Software Company)
- Managed over 200 Software User groups in the US and Canada, ensuring smooth operations and effective communication.
- Performed board of director meetings, maintaining compliance with monthly reporting and regulatory standards.
- Maintained compliance with monthly reporting of recruiting and progress among the groups, ensuring accurate and timely updates.
- (Software Company)
Account Manager
Fidelity National Financial
Dallas
11.2006 - 11.2007
- Processed Power of Attorney applications for customers, and assisted with retirement account transfers for beneficiaries.
Escrow Assistant
First American Title
Austin
10.2003 - 10.2006
- Conducted pre-closing document preparation for FHA and VA loans, ensuring accuracy and compliance with regulatory standards.
- Performed title searches for land and property, identifying and resolving any discrepancies to facilitate smooth transactions.
- Assisted in real estate closings, coordinating with banks and lenders to complete post-closing duties efficiently.
Leasing and Assistant Property Manager
UDRT/Gables/Mid-America
Atlanta
01.2000 - 01.2003
Residential / Commercial Property Manager
Coldwell Banker Smith & Associates
Montgomery
01.1997 - 01.2000
Education
Montgomery, LA -
Jeff Davis High
Montgomery, LA01.1993
Skills
- Budget and financial management
- Contract negotiation and compliance
- Risk assessment and mitigation
- Operational efficiency and oversight
- Performance coaching and reviews
- Talent acquisition and recruitment
- Cross-functional collaboration
- Marketing strategy development
- Multi-site operations management
Certification
- Real Estate License, Georgia Real Estate Commission, 03/01/14
- Community Association Manager, Florida Department of Business and Professional Regulation
- Certified Apartment Manager (CAM), National Apartment Association (Naahq)
Honors And Awards
- Rookie of the Year, Colliers International REMS
- Property of the Quarter, Fogelman - Addison / Cobblestone, 2019
- Most Improved Rental Income, WRH - Spalding Hills, 2014/2015
- Best Performing Property, WRH - Spalding Hills, 2015
- Highest Economic Occupancy, WRH - Spalding Hills, 2015
Timeline
Commercial Portfolio Manager
The Ainbinder Company
03.2024 - Current
Commercial Portfolio Manager
Colliers International
06.2021 - 05.2024
Property Mgr. for Addison on Cobblestone
Fogelman Properties
04.2018 - 06.2021
Multi-Site Property Manager
WRH Realty/GoldOller
01.2014 - 04.2018
Residential Property Manager
Excalibur Homes/Crown Realty
03.2011 - 12.2013
Assistant General Manager
Budget Suites of America
02.2010 - 01.2011
Group Programs Administrator
WizeTrade/MB Trading
11.2007 - 01.2010
Account Manager
Fidelity National Financial
11.2006 - 11.2007
Escrow Assistant
First American Title
10.2003 - 10.2006
Leasing and Assistant Property Manager
UDRT/Gables/Mid-America
01.2000 - 01.2003
Residential / Commercial Property Manager
Coldwell Banker Smith & Associates
01.1997 - 01.2000
Montgomery, LA -
Jeff Davis High
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