R. Keith Bland
Brandon,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Licensed Claims Adjuster
USAA
Brandon, FL
01.2021 - Current
- Handle complex liability decisions daily
- Adjudicate claims in cost efficient manner
- Prepared summaries of damage, payments and policy coverage
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Examined claims forms and other records to determine insurance coverage
- Manage over 50 claims weekly
Delivery Driver Supervisor
CuraLeaf
Brandon, FL
01.2020 - 01.2021
- Coordinate daily driving schedules
- Maintenance, certifications, and upkeep of vehicles
- Safely and accurately complete deliveries and pick-ups
- Completed on-time deliveries by choosing best and most efficient routes
- Increased delivery sales by 30% in 3-month period
Senior Provider Engagement Professional
HUMANA – TRANSCEND INSIGHTS
Tampa, FL
01.2014 - 01.2019
- Introduced innovative technology to Humana markets to improve efficiencies and profitability utilizing provider’s electric medical record systems and member medical summary
- Training and evaluation of support staff ensuring designated benchmarks and deadlines are accomplished
- Collaborated with Humana markets to target key providers to increase office performance by obtaining essential medical records
- Managed over 60 customer calls per day
- Expanded market share for electronic medical records vendors by engaging and upselling “hard to reach” providers that their representatives could not contact
- Implemented connection strategy that increased Humana provider efficiency by giving them access to most current data on Humana members.
Licensed and Appointed Health Insurance Agent
HUMANA - DMS
Tampa, FL
01.2009 - 01.2014
- Managed sales of Medicare, Dental and Vision Healthcare plans in thirty states while maintaining federal and corporate compliance
- Led team in production for 3 years
- Consulted and advised members on complex healthcare decisions
- Conducted mentoring and “side by side” guidance to team member
- Maintained CMS guidelines and regulations.
Territory Account Manager/ Recovery and Storage Specialist
CA Software
Tampa, FL
03.2003 - 04.2009
- Oversaw sales, presentations, and management of several territories.
• Led team in revenue in fourth quarter for FY09.
• Conducted team presentations for new and upgraded products.
• Rescued major account and secured substantial renewal revenue by settling accounts payable error which had gone unresolved for more than year.
Channel Account Manager (2005 – 2006)
Acted as liaison between sales, technical team and CA partners.
• Received Winner’s Circle 2006 and Channel MVP Q2 FY07 for improving relations between CA and their partners by expediting customers’ orders, inquiries and encounters by customization and prioritizations of accounts.
Leads Account Manager (2004-2005)
Generated leads for sales and channel departments.
Education
BS - Marketing
Jackson State University
Jackson, MS06.1990
Skills
- Negotiation and Persuasion
- Knowledge of Industrial Standards
- Service Coordination
- Business Development and Planning
- Budget Development
- Profit and Loss Accountability
- Customer Relationships
- Sales Strategies Implementation
- Customer Presentations
- Vendor Liaising
- Account Management
- Strategic Initiatives
Timeline
Licensed Claims Adjuster
USAA
01.2021 - Current
Delivery Driver Supervisor
CuraLeaf
01.2020 - 01.2021
Senior Provider Engagement Professional
HUMANA – TRANSCEND INSIGHTS
01.2014 - 01.2019
Licensed and Appointed Health Insurance Agent
HUMANA - DMS
01.2009 - 01.2014
Territory Account Manager/ Recovery and Storage Specialist
CA Software
03.2003 - 04.2009
BS - Marketing
Jackson State University