Summary
Overview
Work History
Skills
Timeline

Terri St Clair

Tucson,AZ

Summary

Experienced in computer expertise and exceptional organizational abilities. Eager to join a collaborative team focused on achieving personal and organizational success. Excited to drive efficiency and innovation in the workplace. Committed to making a meaningful impact and contributing to overall organizational growth.

Overview

23
23
years of professional experience

Work History

Patient Services Coordinator SR

Tucson Medical Center
03.2025 - Current
  • Greet patients and visitors to the clinic in a prompt, courteous and professional manner; check in patients and inform clinical staff of patient arrival.
  • Provide and explain paperwork for the patient to complete prior to examination; collect, proof for completeness, and file patient forms; update demographics and insurance information in the system; collect co-pays and balances.
  • Answer, screen, and respond to routine questions.
  • Complete patient check-in and out process after examination; schedule returning appointments in accordance with physician and/or office guidelines.
  • Record patient cancellations and missed appointments; reschedule appointments; notify appropriate staff of the cancellation and make note in patient chart.
  • Provide general administrative support.

Medical Records SR

Arizona Oncology
12.2019 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Scanning and attaching medical records to patient's charts
  • Chart messages
  • Chart prepping for next day appointments
  • Pulling records from hospitals, radiology, labs, etc....

Imaging Tech Assistant – Radiology Support

Tucson Medical Center
04.2018 - 08.2018
  • Made CDs of images for patient and doctor offices
  • Helped with checking in patients
  • Answered phones
  • Assisted with placing previous images up for comparison for Radiologist
  • Maintained accurate records of all performed exams, ensuring timely delivery of results to healthcare providers.
  • Reduced patient wait times by effectively managing appointment scheduling and prioritizing urgent cases.
  • Evaluated images for technical quality and accuracy.

HIM LEAD

Tucson Medical Center
05.2014 - 04.2018
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked and wrote up SOW/SOP's (Standard of Work), HIM policies
  • Main Kronos timekeeper
  • Transmitted for Birth Certificates daily
  • Scheduled PTO coverage for staff members
  • Trained new staff members with Kronos, requesting PTO, other department duties
  • Took on Managerial duties (myself & co Lead) from 2-2017 to May 2017.
  • On call
  • Ordered supplies for department (made sure we didn’t go over the budgeted amount)
  • Held daily huddles with 1st & 2nd shifts
  • Oversee different areas within HIM (Release of Information, Indexing & Scanning, Birth Certificates, Copy Service(Bactes)
  • Forms Committee
  • Super User for HIM
  • Spearheaded initiatives aimed at improving overall patient satisfaction by addressing concerns related to access, accuracy, and timeliness of personal health information.
  • Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
  • Conducted regular audits to ensure the quality and completeness of medical records, mitigating potential risks associated with inaccurate documentation.
  • Assisted with staff training on new software platforms and coding updates, fostering an environment of continuous learning among team members.
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.
  • Enhanced patient data accuracy by diligently reviewing and validating medical records.
  • Collaborated with interdisciplinary teams to enhance communication, promoting a seamless flow of health information between departments.
  • Contributed to the development of policies and procedures related to HIM practices, ensuring industry standards were consistently upheld within the organization.
  • Streamlined workflows, resulting in improved productivity by reorganizing filing systems and implementing electronic document management solutions.
  • Retrieved medical data for physicians and patients.
  • Secured confidential patient information from unauthorized access.

HIM Tech IV

Tucson Medical Center
05.2013 - 05.2014
  • Helped the HIM Lead with training with contact moves, merges, data integrity
  • Contacted physicians for patient amendments
  • Helped out with coverage, when staff called out sick.
  • Helped with Birth Certificates, Release of Information.

Release of Information Specialist

Tucson Medical Center
07.2011 - 05.2013
  • Reduced errors in released records by thoroughly reviewing documentation before submission.
  • Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
  • Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
  • Developed strong relationships with external clients, enhancing collaboration on complex cases requiring comprehensive record releases.
  • Handled phone calls from attorneys, insurance companies and patients.
  • Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
  • Used Epic to perform data entry functions.
  • Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
  • Navigated within patient records to locate requested documentation, successfully completing over 100 requests per day.
  • Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
  • Collaborated with team members to share knowledge, improve processes, and foster a positive work environment.
  • Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
  • Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
  • Sorted and distributed incoming and outgoing medical records.
  • Developed and implemented new filing system for medical records to improve efficiency.

Secretary/Admin Asst.

Tucson Medical Center
08.2006 - 07.2011
  • Answered phones for the Director of HIM
  • Set up meetings for the Director Managers calendar.
  • Assisted in planning meetings, took minutes, did ordering for supplies
  • Release of Information
  • Assist patients on getting a copy of their records.
  • Answer a multi-line phone system, and answer questions concerning Medical Records.
  • Monitor the fax machine on weekdays for any requests regarding our patients' previous visits and send out the requested information using our right fax system.

Medical Records File Clerk

Tucson Medical Center
08.2002 - 08.2003
  • Filed patient's documentation into patient's charts
  • Helped pull charts for physicians for completion. Answered phones call and sent patient's charts out to different units
  • Medical Records Front Office
  • Pulled records for physicians for completion.
  • Called physician offices for 24hr charts which needed to be done within 24hrs for coding.
  • Answered phones.

Skills

  • Customer Service, Word, Excel, Electronic Medical Record knowledge, EPIC, On base, SDK & Millennium, 3M, Dolby, Right Fax, EBRS, Picom, PACS, IKnowMed, IKnowMed G2, Medicom, Centricity, Athena
  • Strong organization
  • Patient registration
  • Appointment scheduling
  • Patient confidentiality
  • Customer service
  • HIPAA compliance
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Flexible schedule
  • Quality assurance
  • EMR
  • Problem-solving

Timeline

Patient Services Coordinator SR - Tucson Medical Center
03.2025 - Current
Medical Records SR - Arizona Oncology
12.2019 - 03.2025
Imaging Tech Assistant – Radiology Support - Tucson Medical Center
04.2018 - 08.2018
HIM LEAD - Tucson Medical Center
05.2014 - 04.2018
HIM Tech IV - Tucson Medical Center
05.2013 - 05.2014
Release of Information Specialist - Tucson Medical Center
07.2011 - 05.2013
Secretary/Admin Asst. - Tucson Medical Center
08.2006 - 07.2011
Medical Records File Clerk - Tucson Medical Center
08.2002 - 08.2003

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Terri St Clair