R'Lessia Powell
Montgomery
Summary
Results-driven Office Administrator with over 10 years of experience in administrative support and operations across retail, hospitality, and manufacturing sectors. Expertise in managing office workflows, supporting HR functions, and handling inventory and financial operations. Proficient in Microsoft Office Suite and skilled in multitasking within fast-paced environments.
Overview
15
15
years of professional experience
Work History
Lead Retail Office Assistant
Rooms To Go
09.2020 - Current
- Resolved customer order issues with detailed research and follow-up
- Research and Investigate Order Issues
- Managed multi-line phones
- Cash Handling/Deposit Operations
- Completion of daily reports
- Microsoft Office 365
- Minor Sales
- Loading/Unloading Products
- Inventory tasks
- Assisted with new hire training and onboarding
Call Center Customer Service Representative
TRC Staffing
11.2019 - 09.2020
- Credit and Collections for DE, MD, NJ Electric Companies
- Taking Payments
- Offering Payment Arrangements
- Starting and Stopping Service
- Team Trainer
Call Center Customer Service Representative
Alorica
05.2019 - 08.2019
- Credit and Collections for AT&T cable phone and internet
- Start new service
- Take Payments
- Credit and collections for PECO (Pennsylvania Electric Company)
- Make payment arrangements
Office Coordinator
The Andersons Plant Nutrient
01.2014 - 01.2019
- Streamlined call management by answering multiple lines and directing inquiries.
- Welcomed visitors and provided information or directed them to relevant personnel.
- Processed information requests via phone, mail, and in-person efficiently.
- Maintained organized records by gathering, copying, and forwarding requested documents.
- Managed incoming and outgoing mail, ensuring timely distribution and processing.
- Tracked inventory levels and ordered supplies to maintain optimal stock.
Front Desk Manager
Courtyard by Marriott
03.2013 - 06.2016
Front Desk Manager
Springhill Suites By Marriott
06.2011 - 09.2013
Dry Grocery Sales Associate
Walmart
11.2011 - 03.2013
Teacher (2-3 YO)
Northpointe Christian Academy
08.2010 - 10.2010
Education
High School Diploma -
Sidney Lanier High School
Montgomery, AL05.2010
Bachelor of Arts - Human Resources Management
Troy University
Troy, Alabama, ALSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Mail handling
- Office management
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Clerical support
- Document management
- Scheduling
- Documentation and reporting
- Relationship building
- Office supplies management
- Invoice processing
- Leadership qualities
- Oral and written communications
- Hospitality services
- Hospitality management
- Daily reporting
- Punctual and dependable
- Balancing transactions
- Resolving issues
- Account balancing
- Financial management
- Credit and cash payments
- Recordkeeping
- Complaint resolution
- Employee relations
- HR policies
- Benefits administration
Accomplishments
I was promoted to the Office Coordinator position after 19 months of hard work and dedication as a clerical assistant. 6 months into the new position I was awarded 2 Above and Beyond Certificates for my hard work and dedication.
Within my first year of working with my current company, I was awarded six merit raises due to my outstanding performance.
Timeline
Lead Retail Office Assistant
Rooms To Go
09.2020 - Current
Call Center Customer Service Representative
TRC Staffing
11.2019 - 09.2020
Call Center Customer Service Representative
Alorica
05.2019 - 08.2019
Office Coordinator
The Andersons Plant Nutrient
01.2014 - 01.2019
Front Desk Manager
Courtyard by Marriott
03.2013 - 06.2016
Dry Grocery Sales Associate
Walmart
11.2011 - 03.2013
Front Desk Manager
Springhill Suites By Marriott
06.2011 - 09.2013
Teacher (2-3 YO)
Northpointe Christian Academy
08.2010 - 10.2010
High School Diploma -
Sidney Lanier High School
Bachelor of Arts - Human Resources Management
Troy University