R Lissette Boulware
New York,,NY
Summary
I aspire to obtain an administrative position in an office environment, where I can apply my abilities and contribute positively to the company's growth.
Overview
4
4
years of professional experience
Work History
Medical Support Assistant
James J Peters VA Medical Center
Bronx, N.Y.
08.2023 - Current
- Executed a comprehensive array of responsibilities associated with the provision of healthcare services in an inpatient or ambulatory environment independently
- Preserve the capacity to employ knowledge of human anatomy and medical terminology to comprehend the contents of a health record in its entirety
- Utilize online resources to provide patients with information that is accessible via the internet
- Provided clinical personnel with guidance on the current administrative procedures
- Preserve the capacity to communicate effectively with both internal and external customers
- Respond to inquiries regarding patients, medical staff, and service, process procedures, and requirements for appointment issues
- Stay proficient in the use of health information technology and a variety of office software products that are commonly employed in health information management roles, such as Microsoft Excel, electronic health records, and delinquency monitoring software
- Verify the veracity of all patient documents and records in the medical facility and follow up to obtain any missing or corrective information for medical appointments
- Ensure that one is knowledgeable about the industry standards and guidelines for health record documentation
- Employ facility computer and office software programs to input data, complete forms, rectify errors or omissions, and extract, revise, or organize information in medial files, records, and databases
- Ensures that all VHA national scheduling guidelines are followed by answering phones, greeting patients, relaying messages to appropriate personnel within or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders
- Enters no-show information for patient appointments and/or consults that have been rescheduled or cancelled
- Participated in huddles with other MSAs and/or clinic personnel to ascertain the daily needs of the clinic; monitored appointment requests from multiple electronic sources
- Oversaw both inpatient and outpatient appointments within the scope of my responsibilities
- Ensured that demographics and insurance information were verified and updated during patient check-in for appointments
- Coordinated administrative functions related to emergency and non-emergency transfers to other VA facilities or private hospitals and determined the appointment type based on the patient's eligibility status (e.g., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
- Collaborates with the patient care team to assess the accessibility of clinic appointments
- Oversees patient orders to verify and reconcile the accuracy of patient information and resolve any concerns
- Provides team members with information regarding patients that are shared
- Assist the Program Support Assistants of the department in the procurement of office supplies for a variety of departments
Patient Relations Representative For H.I.M
Mount Sinai West Hospital
New York, N.Y.
05.2022 - 06.2023
- While documenting patients' concerns, the telephone was administered
- Modified the visitor forms and updated any exceptions or exemptions
- Submitted all patient complaints to the safety net software systems
- Sent an email to the various departments' offsite campuses and clinics
- Contributed to the analysis of health records to ensure accuracy, completeness, timeliness, consistency, and compliance
- Engaged in discussions with the patient's family members to resolve their inquiries
- Utilized the Epic Health Records Systems to locate patients by name and birthdate
- Assisted clinical providers in notifying them of incomplete health records and in ensuring that their health record documentation is complete
- Assisted employees in obtaining guidance from supervisory MRT health record evaluations, as well as MRTs, on the topics of completeness, timeliness, consistency, and compliance
- Employed the Epic Health Record System to acquire the patient medical record number and location
- Contained the capacity to determine whether health records are adequate for the continuity of patient care, meet regulatory requirements, are acceptable as legal documents, and support education and research needs
Patient Care Associate / Registrar
Jacobi Medical Health Hospital
New York, N.Y.
10.2020 - 05.2021
- Screening for emergency warning indicators of exposure or infection in the context of COVID-19
- Screening forms for all NYC Health + Hospitals employees and visitors
- Temporal Artery Thermometer temperature tests for all employees and guests
- Acquiring information regarding the symptoms and status of COVID-19, as well as recent travel
- The establishment's checkpoints have been approved for all employees and vendors
- Record patient demographics in the Epic Health Record System
- Update the health record system with new demographics and health insurance information for patients
- Address all concerns and answer telephone calls
- Oversaw the email and fax operations of the entire medical facility
Education
Associate of Applied Science - Medical Administration
Monroe College
Bronx, NYHigh School Diploma -
Monroe College
New York, N.Y.Skills
- Medical terminology
- Records management
- Patient Scheduling and Communication
- Office Administration
- Psychology
- Managed care
- Insurance Eligibility Confirmation
- Accurate Data Entry
- Patient Care Services
- Healthcare Management
- Public Administration
- Human Services
- EMR systems
- Filing
- Client Support
- Communication
- Critical thinking
- American Heart Association Basic Life Support Certification (BLS)
Proficiency in Computing
Microsoft Word, Excel, PowerPoint, Outlook, Vista Scheduling, CPRS, CTM, Electronic Medical Record (EPIC), and a typing speed of 60 WPM. Proficient in all Microsoft applications and connection software.
Timeline
Medical Support Assistant
James J Peters VA Medical Center
08.2023 - Current
Patient Relations Representative For H.I.M
Mount Sinai West Hospital
05.2022 - 06.2023
Patient Care Associate / Registrar
Jacobi Medical Health Hospital
10.2020 - 05.2021
Associate of Applied Science - Medical Administration
Monroe College
High School Diploma -
Monroe College
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