R. Marco Henderson
Fairview Heights,IL
Summary
Strategic and results driven IT leader with 18 years of progressive experience leading enterprise-level technology programs, optimizing project management practices, and aligning IT initiatives with business goals. Proven track record in establishing and scaling PMO(Project Management Office) frameworks, managing cross-functional projects/teams, and delivering complex, high impact programs on time and within budget. Adept at portfolio management, governance, resource planning and stakeholder engagement. Recognized for driving operational efficiency, standardizing methodologies(Agile, Waterfall, Hybrid) and fostering a culture of continuous improvement and accountability. Strong communicator and change agent with expertise in IT strategy and risk management.
Experienced with leading IT teams and managing complex projects. Utilizes strategic planning to align IT goals with business objectives. Track record of fostering collaborative and adaptive team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Senior Manager(PMO)
CHARTER COMMUNICATIONS
St. Louis, MO
01.2013 - Current
- Responsible for managing 3 direct reports, two managers and a lead scrum master, and a team of 22 contractors and fulltime employees(Project Managers and Scrum Masters). Hire, mentor, train and evaluate the performance of the team. Assign projects while balancing resource allocations. Manage projects across a matrixed environment using Waterfall and Agile methodology. Mentor new and junior managers and Program Managers
- Business PMO: Created roadmap for Commercial Business Customers for the VP and prioritized projects based on strategic goals
- Business PMO: Assist in the creation of Business Cases for the Plan of Record(POR) projects
- Business PMO: Established Key Performance Indicators(KPIs) to align with operational goals
- Business PMO: Managed a portfolio of Salesforce projects
- IT PMO: Created an onboarding process and PM Guide for new PMO resources which decreased the ramp up time for new resources by 20%
- IT PMO: Created monthly PMO metrics for the senior-level staff to show the performance of the teadepartment
- IT PMO: Increased customer satisfaction by creating a process to provide the business customers with Level of Efforts(LOE) in a consistent and timely manner
- IT PMO: Lead cross-functional projects that touch all aspects of the business
- IT PMO: Manage vendor relations
- IT PMO: Forecast, manage and track annual budget for IT projects
- IT PMO: Implemented a new budget tracking process that reduced the processing time for Projects Manages by 35%
- IT PMO: Manage a team that primarily works on Data Services, Provisioning and Web Services/API projects for the entirety of the Charter footprint
- IT PMO: Manage Programs/Projects that support Customer facing, order to cash, billing, marketing and new product business functions
- IT PMO: Manage projects that support video, internet, cable, device activation and mobile products
- IT PMO: Led the restructure of the PMO to combine the Project Manager and Delivery Manager roles, create a capacity model, develop new reporting, create a new workflow, arrange lunch and learns for the staff and change the reporting structure
- IT PMO: Led the creation of JIRA dashboards
- IT PMO: Developed an executive level status report in JIRA that decreased the manual intervention by 50% and increased the accuracy of the data
- IT PMO: Guided the PMO team that supports Telemetry through an Agile Transformation
- IT PMO: Aligned the teams(business and IT) by implementing a continuous improvement process
- IT PMO/Business PMO: Provide direction, guidance and training to the staff
- IT PMO/Business PMO: Ensure smooth delivery of capital projects by monitoring project performance
- IT PMO/Business PMO: Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize project delivery
- IT PMO/Business PMO: Facilitate and provide direction for cross functional meetings to align on project delivery
- IT PMO/Business PMO: Create reports in Clarity PPM that consolidated and increased the flow of information to the stakeholders and IT leadership
- IT PMO/Business PMO: Resolve project escalations and drive to a path forward for projects assigned to my team
Senior Project Manager(Consultant)
EXPRESS SCRIPTS
St. Louis, MO
01.2012 - 01.2013
- Responsible for managing project during merger with Medco. Responsible for managing medium to complex projects with budgets that ranged from $100K to $2M
- Managed the integration of projects into a new system
- Led cross functional project teams in a matrix environment
- Created project deliverables
- Built project teams in the matrixed environment
- Managed multiple concurrent projects
- Provided weekly status to leadership team and stakeholders
Project Manager(Consultant)
OUR365
St. Charles, MO
01.2011 - 01.2012
- Managed the Software Development Lifecycle for marketing and sales projects. Managed small to large projects with budgets ranging from $10K to $750K
- Created Business Analyst Requirements Document
- Created test plans
- Created deployment plans
- Market research to evaluate third party software and provided recommendations to leadership
- Facilitated status meetings with leadership
- Managed projects using the following technologies: ASP.Net. C#, Visual Basic 6, XML, SAP on SQL Servers
- Hired and trained contractors
- Vendor management
- Led the implementation of a CRM system
- Managed the automation of a manual process that increased efficiency
Education
Bachelor of Science - Business Administration
Fontbonne University
St. Louis, MOLeadership Bootcamp - undefined
Southern Illinois University
Edwardsville, ILSkills
- Team Building
- Vendor Management
- Process/Policy Management
- IT Governance
- Project/Program Management
- Portfolio Management
- Waterfall and Agile Methodology
- Budget Management
- Stakeholder Management
- Resource Allocation
- Global Managed Services
- Project Management Office Leadership
- Cross-Functional Solution Development
- Strategic Planning
Accomplishments
Charter - Created a Project Management Guide for the Project Management Office(PMO). Increased project efficiency by 30%
Charter - Created a project audit process for the Project Management Office(PMO). This increased reporting accuracy by 45%
Charter - Successfully managed a cross-functional project that increased revenue for the small business sector by 15%
Certification
- Project Management Professional(PMP) Certified - #2244459 - Project Management Institute
- Certified Scrum Master – Scrum Alliance
- Information Technology Infrastructure Library(ITILv4) – St. Louis University
- SAFe 5 Agilist – Scaled Agile
- SAFe 5 Scrum Master – Scaled Agile
- SAFe 6 Advance Scrum Master – Scaled Agile
- PMI-ACP – Project Management Institute
- Leadership in Technology Certification – Cornell University
Timeline
IT Senior Manager(PMO)
CHARTER COMMUNICATIONS
01.2013 - Current
Senior Project Manager(Consultant)
EXPRESS SCRIPTS
01.2012 - 01.2013
Project Manager(Consultant)
OUR365
01.2011 - 01.2012
Leadership Bootcamp - undefined
Southern Illinois University
Bachelor of Science - Business Administration
Fontbonne University