Rmeisha Thomas
Gainesville,FL
Summary
Analytical Director of Learning creating educational training courses, lectures and events to bolster staff knowledge resources. Archives and disseminates learning materials to contribute resources for new hires. Delivers study tools which guarantee long-term knowledge retention and employee educational growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Raising Cane's
Gainesville, FL
07.2022 - 02.2024
- Analyzed alternative methods and techniques for approaching various business scenarios
- Conducted research and data analysis to enhance customer experience
- Troubleshot, analyzed, resolved, monitored, and documented various aspects, including customer issues, safety, transactions, and administrative duties
- Maintained high standards of quality and customer service through issue identification and system recommendations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
Direct Support Professional
Nettie's Love & Care LLC
Gainesville, FL
11.2020 - 09.2021
- Provided direct care to individuals with intellectual and developmental disabilities
- Tracked and reported clients' progress based on observations and conversations.
- Performed personal care tasks, including medical monitoring and health-related duties
- Ensured client safety and maintained a safe environment.
- Assisted in planning and implementing recreational activities for participants.
Customer Service Associate
DS Services / Temp Agency Job
Lakeland, FL
08.2020 - 11.2020
- Assisted customers with scheduling delivery, managing payments, and enrolling in services
- Managed customer accounts and handled inbound call center responsibilities
- Resolved customer issues and troubleshot applications.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Medicare Customer Service Representative (Staff Specialist)
Conduent
Tallahassee, FL
05.2018 - 07.2020
- Responded to client inquiries through various communication channels
- Developed training materials and performance management programs to help ensure employees understand their job responsibilities
- Used performance management tools to provide guidance and feedback to team
- Managed the staffing process, including recruiting, interviewing, hiring, and onboarding
- Documented calls with detailed notes in the case management system
- Completed callbacks in a timely manner and adhered to call center metrics and guidelines
- Explained participant forms and provided guidance on completion.
Education
Business Administration And Management
Polk State College
Winter Haven, FL12-2021
Skills
- Interpersonal skills
- Time management
- Conflict resolution
- Adaptability
- Customer service
- Program Management
- Policies and Procedures Enforcement
- Attention to Detail
- Teamwork and Collaboration
- Software proficiency
- Data Analysis
- Communication
- Training and Development
- HRIS
- Excel
- SQL
- Employee Performance Evaluations
- Educational Leadership
- Student Engagement
Timeline
Assistant Manager
Raising Cane's
07.2022 - 02.2024
Direct Support Professional
Nettie's Love & Care LLC
11.2020 - 09.2021
Customer Service Associate
DS Services / Temp Agency Job
08.2020 - 11.2020
Medicare Customer Service Representative (Staff Specialist)
Conduent
05.2018 - 07.2020
Business Administration And Management
Polk State College
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