Roy Morris
Salem,OR
Summary
With a proven track record at Employment Options LLC., I excel in operations management and stakeholder engagement, enhancing customer service standards and streamlining recruitment processes. My leadership significantly improved team efficiency and project alignment, demonstrating exceptional staff development and management skills.
Overview
13
13
years of professional experience
Work History
Assistant Director of Services
Employment Options LLC.
Salem, OR
02.2025 - Current
- Established standards of excellence for customer service delivery throughout the organization.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Maintained close relationships with key stakeholders while managing expectations.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Led weekly meetings with department heads to review progress towards project milestones.
Job Coach/Developer
Employment Options LLC.
Salem, OR
02.2023 - 02.2024
- Assisted participants in understanding how their disability affects their ability to work.
- Conducted individualized assessments of client abilities, interests, and needs.
- Organized mock interviews for clients to practice their interviewing skills.
- Collaborated with other professionals involved in providing services to job seekers.
- Engaged in outreach activities within the community to connect with potential employers.
- Created a supportive environment for job seekers to practice interviewing techniques.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Maintained accurate records of services provided to each client including progress notes and case histories.
Counselor
Union Gospel Mission Of Salem
Salem, OR
01.2012 - 12.2022
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
- Monitored clients' daily activities and responded appropriately when needed.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
Education
Associate of Science - Human Services
Chemeketa Community College
Salem, OR06-2013
Skills
- Staff development
- Staff management
- Operations management
- Team operations
- Recruitment and hiring
- Crisis management
- Business goals
- Employee relations
- Staff coordination
- Stakeholder engagement
Timeline
Assistant Director of Services
Employment Options LLC.
02.2025 - Current
Job Coach/Developer
Employment Options LLC.
02.2023 - 02.2024
Counselor
Union Gospel Mission Of Salem
01.2012 - 12.2022
Associate of Science - Human Services
Chemeketa Community College
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