Summary
Overview
Work History
Education
Skills
Awards
Languages
Personal Information
References
Timeline
Generic
Román Pacheco

Román Pacheco

McKinney

Summary

Engineering Manager with over 12 years of experience in leading high-performing teams in complex engineering environments. Demonstrated ability to drive success through effective communication, innovative problem-solving, and strategic planning. Extensive software engineering background with expertise in .NET/C#, Python, and Go. Proven skills in DevOps and AWS cloud solutions, delivering impactful results consistently.

Overview

26
26
years of professional experience

Work History

Engineering Manager

Olo
McKinney
11.2022 - Current
  • Managed two fully remote engineering teams with 12 direct reports, overseeing development and operations for over 20 services and applications.
  • Conducted regular performance reviews with employees, providing feedback and suggestions for improvement.
  • Created detailed reports for senior management on the status of projects and deadlines.
  • Coached each team member through weekly 1-on-1s to foster career growth and professional fulfillment.
  • Guided teams in automating builds, deployments, security patching, and continuous QA testing processes.
  • Facilitated continuous improvements in DevOps standards and processes across teams.
  • Partnered with product team to define roadmap, ensuring we prioritized critical technical initiatives.

Engineering Manager

SAP Concur
Allen
10.2013 - 10.2022
  • Manager in charge of two travel technology development teams working on a world class mid-office automation software suite. I lead the end-to-end development and operations for multiple services and applications ranging from Windows desktop applications to Go and .NET web services hosted in AWS (Linux and Windows).
  • Hands-on participation in the design and architecture of our solutions.
  • Guide teams to automate our processes for builds, deployments, security patching, and continuous QA testing
  • Recruit and develop technical talent and leadership
  • Facilitate continuous improvement of DevOps standards and processes
  • Oversee QA processes for all our services and applications
  • Collaborate with product team to define our sprints and ensure technical initiatives are properly prioritized on roadmap
  • C#, Go, AWS (IAM, Dynamo DB, CloudFormation, ECS, EC2, Lambda, S3, Glacier, CloudWatch), Elasticsearch/Kibana, Couchbase, MS SQL Server, PostgreSQL, Docker

Software Engineer - Principal

Concur Technologies
Allen
07.2013 - 09.2013
  • Maintained responsibilities as Senior Architect after acquisition by Concur Technologies.
    Adapted to new organizational structure while preserving key project directives.
    Collaborated with stakeholders to ensure alignment on architectural vision.

Senior Architect

GDSX, Ltd.
07.2006 - 07.2013
  • Worked on a number of highly complex features and services, including leading the re-architecting of our flagship product from the ground up for greater reliability and scalability. This effort yielded a highly robust self-healing and self-balancing architecture that can scale across a server farm of any size.
  • Cryptography service that would encrypt/decrypt sensitive values while providing authentication, audit logging, and key management
  • Auto-Ticketing module for our flagship product that could automatically issue electronic tickets, service fees, ticket exchanges, refunds, and miscellaneous travel documents
  • C#, VB.NET, ASP.NET, MS SQL Server, Objective-C

Manager of Implementations

GDSX, Ltd.
04.2005 - 07.2006
  • Managed a team of developers focused on fulfilling client vision for travel automation on our flagship product, the COMPLEAT travel mid-office automation suite. Fulfilled client implementations from beginning to end, providing highly customized and personalized service throughout the process.

Senior Software Developer

GDSX, Ltd.
04.2003 - 04.2005
  • Led development of new COMPLEAT features leveraging C# and ASP.NET as the mid-office automation platform grew dramatically over the course of a few years.
  • C#, VB.NET, ASP.NET, MS SQL Server

Software Developer

GDSX, Ltd.
04.2002 - 04.2003
  • Developed, tested, and documented brand new mid-office travel automation systems TIDE and COMPLEAT from the ground up.
  • C#, VB.NET, ASP.NET, MS SQL Server

Lead Developer of Desktop Systems

Silicon Mindset, Inc.
01.2002 - 12.2002
  • Developed advanced features for Silicon Mindset's flagship flowchart and diagramming desktop application. Technologies I worked with include VB6, OLE, ODBC, COM, SVG, and ASP 2 and 3.

Developer

Silicon Mindset, Inc.
01.1999 - 01.2002
  • Developed advanced features for Silicon Mindset's flagship flowchart and diagramming desktop application. Technologies I worked with include VB6, OLE, ODBC, COM, SVG, and ASP 2 and 3.

Education

Bachelor of Science - BS - Computer Science

SUNY New Paltz
New Paltz, NY
01.2001

Computer Science -

The University of Texas at Dallas
01.1998

Skills

  • Software architecture and development
  • Team leadership
  • Project management
  • DevOps practices
  • Continuous integration and delivery
  • Process automation
  • Agile methodologies
  • Strategic planning
  • Coaching and mentoring
  • Cloud computing (AWS)
  • Cross-functional collaboration

Awards

Gates Millennium Scholar

Languages

  • English, Native or Bilingual
  • Spanish, Limited Working

Personal Information

Title: Engineering Manager

References

References available upon request.

Timeline

Engineering Manager

Olo
11.2022 - Current

Engineering Manager

SAP Concur
10.2013 - 10.2022

Software Engineer - Principal

Concur Technologies
07.2013 - 09.2013

Senior Architect

GDSX, Ltd.
07.2006 - 07.2013

Manager of Implementations

GDSX, Ltd.
04.2005 - 07.2006

Senior Software Developer

GDSX, Ltd.
04.2003 - 04.2005

Software Developer

GDSX, Ltd.
04.2002 - 04.2003

Lead Developer of Desktop Systems

Silicon Mindset, Inc.
01.2002 - 12.2002

Developer

Silicon Mindset, Inc.
01.1999 - 01.2002

Bachelor of Science - BS - Computer Science

SUNY New Paltz

Computer Science -

The University of Texas at Dallas

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