Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Interests
Languages
ProjectManager
Robert Lynch (Ruslyn)

Robert Lynch (Ruslyn)

Information Technology Consultant
NJ

Summary

Enthusiastic Information Technology Consultant with twelve years of IT experience. Offers clients easy-to-understand guidance and actionable advice. Oversees infrastructure, application support, and security services. Effective leader in the maintenance and support of complex systems while positively impacting all customer interactions.

Overview

12
12
years of professional experience
1
1
Certificate
1
1
Language

Work History

TechOps Engineer II

Health Union
05.2022 - 11.2022
  • Achieved over 90 percent user satisfaction rate while administering ticketing queues.
  • Configured and implemented computer management systems for both macOS and Windows devices company-wide.
  • Maintained IT operations and support for roughly 240 users.
  • Analyzed, developed solutions, and made recommendations for improving current information technology infrastructure and basic network security.
  • Diagnosed and evaluated issues with various systems using personal expertise and probing questions to quickly repair flaws and maintain functionality.
  • Gathered vital information from users to understand areas needing improvement with company's technology.

System Administrator

Good Samaritan Episcopal Church
06.2016 - 12.2021
  • Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Established network specifications and analyzed workflow, access, information, and security requirements.
  • Oversaw file system, storage, and other digital asset upgrades while safeguarding data integrity and redundancy.
  • Kept software licenses current for computers and mobile devices.
  • Orchestrated integration and communication of software upgrades.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Evaluated latest technology innovations and adopted cost-effective solutions.
  • Oversaw IT activities to maintain operations by maintaining laptops and tablets for roughly ten users.

IT Support Technician

Brain Corp
05.2019 - 11.2020
  • Executed software product deployment and release management activities through controlled environments.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Updated documentation to assist future IT support technicians.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
  • Documented support interactions using ticketing system for future reference and to add to knowledge base articles.
  • Created support documentation that enabled users to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Installed software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Conducted in-depth product and issue resolution research to address user concerns.

Desktop Support Specialist

Infracore LLC
05.2018 - 05.2019
  • Troubleshot, tracked, and conducted root cause analysis of system issues.
  • Installed, configured, administered, tested, and maintained communication infrastructure systems.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights following security best practices and company policies.
  • Authored detailed documentation on service call resolutions, providing valuable data on effective remediation techniques.
  • Purchased and configured hardware, devices, and software to set up workstations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Managed over 30 customer calls per day.

IT Analyst

Astro Pak Corporation
07.2017 - 05.2018
  • Conducted research and performed analysis to recommend system upgrades, cost-effective solutions, and process improvements.
  • Edited, reviewed, approved, and distributed outage alerts.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

IT Help Desk Analyst

FilmLA
12.2015 - 06.2017
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained and supported end-users with software, hardware, and network standards and IT best-use processes.
  • Provided customer and technical support to over 50 users daily.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

IT Help Desk Engineer

Global Callcenter Solutions
05.2012 - 04.2013
  • Provided Tier 1 support to users in 24/7 uptime environment, often working double shifts to accommodate demand.
  • Wrote training procedure manuals for new hires in this position.
  • Provided limited back-end support via MySQL and Microsoft Server 2000.
  • Established inventory management guidelines.
  • Performed root cause analysis and general troubleshooting.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Education

No Degree - Linguistic Anthropology

Santa Barbara City College
Santa Barbara, CA

Skills

  • Tier 1/2/3 Technical Support and Documentation
  • Customer Satisfaction
  • Resolving Problems and Incidents
  • Interdepartmental Relationships
  • Employee On-/off-boarding
  • Mission Critical Applications
  • Inventory Control
  • Equipment Purchasing
  • Vendor Relations
  • Preventative Maintenance
  • Microsoft Azure AD, Google Workspace, and Jamf
  • Windows 7, 8/81, 10, 11; macOS X; Linux Ubuntu

Certification

A+ Certification, CompTIA - June 2020

Timeline

TechOps Engineer II

Health Union
05.2022 - 11.2022

IT Support Technician

Brain Corp
05.2019 - 11.2020

Desktop Support Specialist

Infracore LLC
05.2018 - 05.2019

IT Analyst

Astro Pak Corporation
07.2017 - 05.2018

System Administrator

Good Samaritan Episcopal Church
06.2016 - 12.2021

IT Help Desk Analyst

FilmLA
12.2015 - 06.2017

IT Help Desk Engineer

Global Callcenter Solutions
05.2012 - 04.2013

No Degree - Linguistic Anthropology

Santa Barbara City College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Helping People

Learning

Anthropology

Co-operative Board Games

Co-operative Video Games

Languages

English
Native or Bilingual

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Robert Lynch (Ruslyn)Information Technology Consultant