R'Mya Weatherspoon
Cuyahoga Falls,OH
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Service Ambassador
Summa Health
09.2023 - Current
- Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital
- Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
Shift Lead
Walgreens
12.2022 - Current
- Handled day-to-day operations
- Managed shifts
- Assured customer satisfaction at all times
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Manager
Taco Bell
11.2020 - 04.2023
- Handled day-to-day operations
- Managed shifts
- Assured customer satisfaction at all times
- Cleaned restaurant
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Delivery Driver
Papa John's
09.2022 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Crew Member
McDonald's
09.2017 - 08.2020
- Worked in a high pressure environment
- Maintained quality control
- Worked the cash register
- Communicated with customers
- Helped customers with orders
- Bagged orders for customers
- Made food
- Restocked items
- Maintained a positive attitude
Customer Service Representative
Walgreens
09.2019 - 01.2020
- Rang out customers
- Stocked shelves
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Line Cook
Cinemark
11.2018 - 09.2019
- Ensure consistent food quality, prepare orders in a short period of time and prepare menu items in accordance with established recipes and guidelines
- In addition to, maintaining a clean, sanitary, and safe work area in a fast paced environment.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
Education
Certificate - Medical Assisting
Stark State College
Akron, OH12.2023
High School Diploma -
Maple Heights High School
Maple Heights, OH05.2020
Skills
- Math
- Basic Math
- Kitchen Experience
- Cashiering
- Organizational Skills
- English
- Retail Sales
- Cash Handling
- Restaurant Experience
- Serving Experience
- Sales
- Food Preparation
- Food Service
- Shift Management
- Time Management
- Host/Hostess
- Typing
- Cash Register Operations
- Loyalty Programs
Additional Information
- Authorized to work in the US for any employer
Timeline
Service Ambassador
Summa Health
09.2023 - Current
Shift Lead
Walgreens
12.2022 - Current
Delivery Driver
Papa John's
09.2022 - 12.2022
Manager
Taco Bell
11.2020 - 04.2023
Customer Service Representative
Walgreens
09.2019 - 01.2020
Line Cook
Cinemark
11.2018 - 09.2019
Crew Member
McDonald's
09.2017 - 08.2020
Certificate - Medical Assisting
Stark State College
High School Diploma -
Maple Heights High School
Similar Profiles
Mallery BrowneMallery Browne
Surgical ICU Registered Nurse at Summa HealthSurgical ICU Registered Nurse at Summa Health
Christopher BrisbinChristopher Brisbin
Armed Security Officer at Summa HealthArmed Security Officer at Summa Health
Rana MurzdaRana Murzda
RN Triage - Summa Clinical Access Center at Summa HealthRN Triage - Summa Clinical Access Center at Summa Health
Faith DelorsoFaith Delorso
Police Officer at Summa HealthPolice Officer at Summa Health
Hillary HaddixHillary Haddix
Teacher at Gloria Dei PreschoolTeacher at Gloria Dei Preschool