Business process mapping
VIJAY ANANDH NAGHARATHINAM
Senior Business Analyst
Summary
[Number] years of [Industry] industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Business Analyst
Ministry of Manpower, GovTech
08.2020 - Current
- Project: Labor Survey & Statistics Portal (LSSP, Manpower Research and Statistics
- Responsibilities:
- Coordinating interactive sessions with business users to elicit requirements and discovering potential solutions
- Managing stakeholder-vendor relationship throughout the project lifecycle and implementation
- Mitigating business risks and improving delivery of services by engaging cross-functional negotiations
- Increasing overall effectiveness by mentoring, guiding, and inspiring the engagement of project team members
- Translating requirements into Use Cases, User Stories & Acceptance Criteria in Product Backlog
- Attaining agreements and signoffs from stakeholders and maintaining transparency of such documents
- Overseeing integrations with external systems for various purposes, including files transfer and access control
- Pivotal role in building analytical dashboards using Power BI as well as transactional reports
- Analyze interfaces among applications and agency bodies to ensure smooth flow of data across systems
- UAT planning, observing execution, end-to-end Defects lifecycle management & follow-up to closure
- Developing and implementing change management strategies to improve process efficiency
- Recommending process improvements and optimizing to reduce rework and increase alignment with business.
Senior Business Analyst
NovaCITYNETS Pte Ltd, Construction
04.2019 - 07.2020
- Authority
- Responsibilities:
- Evaluating and managing software application suite revamp and enhancement requirements & Project Coordination
- Facilitating meetings and workshops with clients to gather and elicit requirements and explore potential solutions
- Translating requirements into Functional Specifications, Use Cases, User Stories (INVEST) & Acceptance Criteria
- Implant agile process knowledge, Coach the team in agile practices & Apply agile mindset among team members
- Collaborate with team, facilitate daily scrum, sprint planning, review & retrospective meetings & remove blockers
- As Product Owner, Manage, refine & groom backlog, prioritize, slice & estimate stories and evaluate sprint outcome
- Attaining agreements and signoffs from stakeholders and communicating them to the management & project teams
- Plan & execute Responsive Web solution and devise strategies for testing across devices and OS
- Pivotal role in building analytical dashboards using QlikSense as well as data extraction, transformation and loading
- SIT & UAT planning, design and execution, end-to-end Defects lifecycle management & follow-up to closure
- Multi-tasking talents in team building, organizational needs analysis (SMART) and accurate documentation
- Working knowledge of XML schema, elements & attributes and exchanging data across applications in XML.
IT Business Analyst
AIMIA Inc, Commonwealth Bank of Australia
04.2014 - 12.2018
- Project: 360 Rewards (Matrix) Client: Standard Chartered Bank
- Project: P-Miles (ALP-SaaS) Client: Petron, Malaysia
- Project: CommBank Awards (Matrix), :
- Vital role in Loyalty Program launches, regulatory compliance projects & 3rd party (Payment Gateway) integrations
- Interact with Clients from POC/ SOW/ RFX phase until delivery as well as perform Feasibility Analysis and PFA
- Prepare BRD, DRD, SDD and FSD documents and follow-up for approvals and signoffs
- Analyze and derive business requirements from organizational needs and lead Requirements Elicitation efforts
- Strategize, Assess, and plan Data migration activities to Matrix environment, including resourcing & estimation
- Write & execute DB scripts and queries to understand and define data structure as well as data mapping and testing
- Support IT team during DEV/ QA phases with solution clarifications & in UAT phase to fix defects
- Track project performance to identify risk, set assumptions, resolve issues & assess dependencies through RAID
- Oversee Requirements analysis of Change Requests and Enhancements and manage them in JIRA
- Design and recommend process improvements and support activities for business process re-engineering
- Perform RCA & troubleshooting with Prod Support team, to resolve implementation issues of the applications
- Basic understanding and usage of UNIX commands, shells, and files systems, to interact with servers.
Test Lead
AIMIA Inc, Procter & Gamble
07.2013 - 03.2014
- Project: SMILES (Matrix) Client: ExxonMobil
- Project: Petron Miles (Matrix) Client: Petron, Malaysia
- Project: Pampers GTG Client:, Responsibilities:
- Led the QA team of 5 testers and managed quality assurance activities and tasks among team members
- Reviewed and analyzed the project requirements and managed them in document repository (Confluence)
- Involved in planning, monitoring and control of the testing activities and tasks for the Web portal
- Scheduled and performed Functional, Integration, System, E2E, Regression & Load testing tasks
- Owned the analysis, design, implementation, and execution of the test artifacts
- Document, implement, monitor, and enforce all processes for the Project as per standards
- SIT and UAT management and support using tools viz., Selenium, JMeter, Visual Studio.
Senior Testing Engineer
NCS Pte Ltd, John Wiley & Sons
08.2012 - 06.2013
- Led QA team & Test Management for the E-Learning applications suite of Australian Primary schools
- Requirements Analysis with various stakeholder of Education department & the Publishing house representatives
- Test Plan & Test cases preparation for Education, Knowledge-Test, Scoring & Results modules across applications
- Functional and Regression Testing of Digital Assets of the textbooks & corresponding HTML online versions
- Documented test results, bug reporting, defect tracking and test management
- Resource Allocation & Daily/Weekly Status/Progress reporting.
Test Analyst
Patersons Asia Pte Ltd, Wachovia
02.2010 - 08.2012
- Project: CloudPay Clients: Thomson Reuters, ANZ, :
- Led Test team & Test Planning for the HR and Payroll SaaS application
- Requirements Analysis of regulatory rules and guidelines for Payroll processing of multiple countries
- Test Plan and Test cases preparation to validate Income Tax, CPF and Wage related calculations
- Automated Regression Suite of existing Payroll engines & Reporting module, using Selenium with Ruby on Rails
- Documented test results, defect reporting and management.
QA Analyst
Helius Technologies
03.2009 - 01.2010
- Project: Asset Management & Operations System (AMOS) Client: CapitaLand
- Responsibilities:
- Test Scenarios identification with end-user’s guidance, Test Methodologies, Plan and Automation Framework
- Automated functional & regression test cases of all modules of AMOS, using TestPartner
- AUT & TestPartner DB management and maintenance to anonymize & cleanse data
- Daily reporting and execution status testimony preparation for stakeholders
- Planned & Scheduled test execution with different versions of various browsers.
Software QA Specialist
ESS Software Pte Ltd
07.2008 - 12.2008
- Project: SGX Website Client: Singapore Exchange
- Project: KIM ENG Website Client: KIM ENG Securities
- Responsibilities:
- Prepared Test Plan, Test Strategy & Test case documents for content, layout & performance of the websites
- Identified & derived Test Scenarios from functional requirements
- Automated test scripts for functional, integration, load, and performance testing, using RPT & RFT
- Supported Infra team in configuring Load-balancers & Web/ DB servers, based on performance test results
- Created UAT Test Scripts & test cases for various Payments Products and respective processing Payment systems
- Planned & Scheduled test execution, documented test results and Bug life cycle management.
Senior Test Engineer
CSS Pte Ltd, CIMB Securities
10.2007 - 06.2008
- Organized and coordinated with QA team in test case preparation and execution
- Written functional test cases, operation, and scenario wise for Payments, FOREX, Trading & SWIFT messages
- Involved in task allocation for QA team and daily testing status reporting to management
- Automated functional, UAT and Load testing scripts to streamline the response times of the user-facing portals
- Documented test results of functional & regression testing and tracked defects to closure, after fixing
- All the experience details above are of companies I’ve worked in Singapore & before moving to Singapore, I’ve worked in India for 5 years in software testing, details of which are not included here for brevity purpose & will be provided upon request.
Education
POST GRADUTE DIPLOMA (PGDBA) - Operations Management
Symbiosis Institute (DL)
01.2004 - 01.2006
BACHELOR of ENGINEERING (B.E) - Metallurgical Engineering
Periyar University
01.1998 - 01.2002
Skills
Data analysis
Strategic planning
SQL and databases
Workflow Analysis
Pivot tables
Gap analysis
Release planning
Test case scenarios
Quality assurance
Needs assessments
Microsoft Office Suite
Project Management
Accomplishments
- Staff Training - Trained staff on basic FAS 109 concepts and computation construction.
- Earned the [Award Name] Award for [Number] years in a row for documenting, redesigning and improving business processes.
- Developed an organizational change management strategy for [Number] employees as a Lead Analyst.
- Reduced organizational operating costs by [Number]% by streamlining processes.
- Led team to meet [Number]% of SLAs by streamlining business processes and identifying areas for improvement.
- Designed and implemented an innovative workflow solution for a $[Number] million, [Number]-employee company.
- Coordinated cross-functional teams and provided business analysis for [Number] projects totaling $[Number] million.
Software
JIRA
Confluence
Microsoft Team Foundation Server
MS Office
MS Visio
Qlik Sence
Power BI
UI Path
Balsamiq
Figma
SQL
Certification
Project Management Professional
Timeline
Business Analyst
Ministry of Manpower, GovTech
08.2020 - Current
Senior Business Analyst
NovaCITYNETS Pte Ltd, Construction
04.2019 - 07.2020
IT Business Analyst
AIMIA Inc, Commonwealth Bank of Australia
04.2014 - 12.2018
Test Lead
AIMIA Inc, Procter & Gamble
07.2013 - 03.2014
Senior Testing Engineer
NCS Pte Ltd, John Wiley & Sons
08.2012 - 06.2013
Test Analyst
Patersons Asia Pte Ltd, Wachovia
02.2010 - 08.2012
QA Analyst
Helius Technologies
03.2009 - 01.2010
Software QA Specialist
ESS Software Pte Ltd
07.2008 - 12.2008
Senior Test Engineer
CSS Pte Ltd, CIMB Securities
10.2007 - 06.2008
POST GRADUTE DIPLOMA (PGDBA) - Operations Management
Symbiosis Institute (DL)
01.2004 - 01.2006
BACHELOR of ENGINEERING (B.E) - Metallurgical Engineering
Periyar University
01.1998 - 01.2002
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